• Emoji may not be supported with your WordPress installation. Please upgrade your database to support utf8mb4 available in WordPress 4.2 and newer.

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  • Hi @salesguy,
    It appears that your database does not support the utf8mb4 encoding. It would be best to contact your hosting support to resolve the database encoding issue and then re-evaluate the problem.

    I hope this advice is of assistance. Please keep me updated on the progress! ??

    Thread Starter salesguy

    (@salesguy)

    Thank-you @faisalahammad,

    I will follow-up with my hosting company. Will keep you updated.

    Thread Starter salesguy

    (@salesguy)

    Hello @faisalahammad,

    I went to network solutions, after making sure i had already updated WordPress to 6.1.1. see below, powerpress tells me that the issue is not effecting their plugin, but seems to be a potential issue on my entire site???

    ? ? Dear?George,?Thank you for contacting Network Solutions, a Web.com Company. We are committed to creating the best customer experience possible. One of the first ways we can demonstrate our commitment to this goal is to quickly and efficiently handle your recent inquiry.I apologize that you’re having issues with your account. Rest assured, I’ll be more than willing to help you with this.I apologize for the inconvenience. I manage to see that this is due to the compatibility of the database version. Unfortunately, we cannot update the database version of your hosting package that is already existing. Though our newly created database will be the updated one. You may want to try to recreate the site using the new database with the updated database version. With all that being said, the only option is to down grade for the emoji to show up again on your live site.I hope this information has been helpful. We really appreciate your business! If you have any other concerns, please contact Network Solutions at 1-866-908-3442.Regards,Mario D.Specialisthttps://www.networksolutions.com/

    Hi @salesguy,
    Creating a new, fresh database and importing the existing database into it should solve the issue. Before proceeding, however, don’t forget to make a backup.

    Give it a try and let me know how it goes!

    Thread Starter salesguy

    (@salesguy)

    Good Day @faisalahammad , “….Creating a new, fresh database….” I am sorry but, how?

Viewing 5 replies - 1 through 5 (of 5 total)
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