Empty areas in slider

  • Resolved memet2024

    (@memet2024)


    3 months ago

    Hi

    How can we fix the issue of the slider showing empty areas on the mobile version of the website?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @memet2024 ,

    Greetings from WebToffee Support,

    Thanks for reaching out to us regarding the issue you have experienced. Upon inspecting your site with the given URL, it appears that the slider currently showing is not provided by Related Products – Product Recommendations for WooCommerce plugin. The issue you are experiencing may be caused due to a theme conflict.

    To address this issue, please ensure that you have enabled the ‘Override theme’s template’ option in the plugin’s general settings and check if the issue persists.

    If the issue persists even after enabling this option, kindly switch the theme to any of the default WooCommerce themes like Storefront and check if the issue continues.

    Additionally, please provide us with the WooCommerce System Status report. You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report. This will provide details about your site environment and help us further investigate the issue.

    Once we have this information, we will be better equipped to assist you.

    We await your response.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @memet2024,

    This thread has been inactive for a bit, so we are going to mark it as Resolved now. Please feel free to open a new thread if you have any further questions or still need help.

Viewing 2 replies - 1 through 2 (of 2 total)
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