Sorry, it seems you have a problem related with this topic: https://www.ads-software.com/support/topic/when-i-export-files-they-come-up-empty/
This problem has arisen as a result of a security enhancement in the latest version, which causes the following behavior in certain environments.
We have not been able to fix it before because in all the environments we work in and in our customers’ environments, the problem did not occur and it was impossible to fix it.
We work hard, we give fast support and we do our best to have the best free plugin available for everyone.
Please, when the problem is solved reconsider your opinion because such an assessment ruins many hours of work offered to the community.