Empty CSV export

  • Resolved Maraleen

    (@maraleen)


    2 years, 8 months ago

    Hi

    I’m experiencing the ‘Forminator blank csv export’ problem on a new website where export is critically important. It works fine on other sites of ours at the same host. When exporting to csv the file is 3 bytes big and completely empty – exactly as mentioned by others in this post: https://www.ads-software.com/support/topic/empty-csv-export/

    In addition when I try to set up a scheduled export, I get an error message ‘Invalid form type’, which is also strange. Not sure it this is related, or gives you any clues.

    Kind Regards
    Maraleen

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @maraleen

    I hope you’re well today and thank you for opening separate ticket.

    Three seems to be an issue somehow related to plugin that our Forminator Team is already investigating though we are having hard times replicating it consistently. But one of the things we’ve already identified (this is happening only on certain setups/envirnoments) is related to form selection.

    If you go to “Forminator -> Submissions” page and try to export the form you must see the “Export” button there but if you take a look at the left, there are two drop-down select there – first one to select whether it should be form, quiz or poll and the second one to select specific form/quiz/poll. So when you’re trying to export/set scheduled export – is the form selected there or is it showing as “empty” selection?

    Even if it’s showing correct form selected – what happens if you select different form, click on “show submissions”, then select correct form again and click on “Show submissions” and then try to export/set scheduled?

    Is it still giving the same error (broken export file/invalid form type) or does it start to work?

    Also – where are you hosting your site? Is it AWS (or in other way AWS/S3 based host) or somewhere else? If somewhere else – what host and plan?

    Best regards,
    Adam

    I’m having the same issue with exporting into csv.

    Thread Starter Maraleen

    (@maraleen)

    Hi Adam

    Following your instructions, my ‘form type’ selector was indeed empty.
    The second dropdown, with my form name, was selected correctly.
    The moment I select ‘form’ from the first dropdown, the export works correctly.

    This website is hosted with Afrihost in South Africa. However, we have other clients at the same host, also using Forminator, who do not have this problem. Different servers though, so perhaps setup on the box?

    Thank you for your help.

    Kind Regards
    Maraleen

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @cyberhawk

    Sorry to hear you are having this issue, can you try the same steps?

    In case the problem persists, kindly create a new ticket and we can take a closer look.

    @maraleen The developers are still investigating it, but I believe it is caused by some issues o the update which lost the pre-selected Form option, it is random, so not all websites getting the same situation.

    I hope we can improve it soon
    Best Regards
    Patrick Freitas

Viewing 4 replies - 1 through 4 (of 4 total)
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