empty download.html

Hello @j2fb ,

Are you using any caching/minifying plugin?

Warmly,
Razvan

Yes, precisely we are using WP Rocket ??

Could you please clear the cache and recreate the minified files and test again?

Warmly,
Razvan

Yes, that worked, thanks!

having the same issue. also using wp rocket, clearing cache does not fix it.
works on uncached pages.
help please

Recreate the minified files also please and let me know if this worked.

Warmly,
Razvan

I disabled the file Optimizations entirely no js or css files minified .

still same issue.

clicking the download button now takes me to the top of the page instead of downloading.

Could you please give me a link to a page where a Download resides so I can take a look?

Warmly,
Razvan

https://b7oth.net/%d8%a8%d8%ad%d8%ab-%d8%b9%d9%86-%d8%a7%d9%84%d8%b3%d9%83%d8%a7%d9%86-%d9%81%d9%8a-%d8%a7%d9%84%d9%88%d8%b7%d9%86-%d8%a7%d9%84%d8%b9%d8%b1%d8%a8%d9%8a-%d8%ac%d8%a7%d9%87%d8%b2-doc%e2%80%8e/

download link at the bottom, I remove caching plugin, issue only on mobile phones.
download works on phone only in incognito mode.

It worked on both desktop and mobile on my behalf. I’ve noticed you removed the tmstv parameter from the link. Could you add it back and try again? I think the link response is memorized in cache and thus giving you some errors.

Warmly,
Razvan

”?I’ve noticed you removed the tmstv parameter from the link”

this didn’t help. on my phone it dosent work on two browsers. this is really weird.
what else can I do.
thanks btw.

Could you please send me the download.html file that you are receiving when the error happens?

Warmly,
Razvan

when I click the download button for the first time nothing happens and the download button become the post link. and when I click for the second time it goes to the top of the page. not really refreshing the page, just goes to the top.

Could you please clear the cache on your phone and try again? Asked my colleagues also and they were able to download the file.

Warmly,
Razvan