• Resolved nomorext

    (@nomorext)


    Good afternoon,

    I’m having issues with woocommerce account module.
    When in the member’s account, click on ‘Adresses’ and it correctly displays billing and shipping addresses. The problem is when I try to edit any of the addresses. It would just show nothing appart from the menu and title.
    Same issue with ‘Account details’, it shows nothing

    • This topic was modified 7 months, 2 weeks ago by nomorext.

    The page I need help with: [log in to see the link]

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  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @nomorext,

    I’m sorry to hear that you’re experiencing issues with the WooCommerce account module.

    To troubleshoot this, please try the following steps:

    1. Create a full back up of your site.
    2. Disable all plugins except WooCommerce and see if the issue persists. If the issue is resolved, re-enable the plugins one by one to identify the conflicting plugin.
    3. If the issue still persists, switch to a default WordPress theme like Twenty Twenty-Four or Storefront and check if the problem is resolved. If it is, the issue lies with your current theme.

    If the issue still persists after these steps, please get back to us with your system status report, which you can find via WooCommerce > Status > Get system report > Copy for support then paste it via https://gist.github.com/ and send the link here.

    Cheers.

    ?? howdy!

    The problem is when I try to edit any of the addresses. It would just show nothing appart from the menu and title.
    Same issue with ‘Account details’, it shows nothing

    Just to add, could you please provide us with a screenshot so that we can see what you are describing?

    If you don’t already have a screenshot service installed, here are a few free options:

    https://snipboard.io
    https://skitch.com/
    https://getcloudapp.com/
    https://awesomescreenshot.com/
    There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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