Empty Export Files

Hi,

Sorry for inconvenience.

Could you please do following for me?

1. Go to WooCommerce > Settings > Order Export, select the fields you intend to export by checking those fields.

2. Click Save Settings button at the bottom of the screen.

3. Once those fields are saved, try to export for intended period.

Let me know if this helps.

Regards,

Hi there,
Thanks for the response. What you described is the process I used. I’ve been exporting reports successfully for multiple years. This is new behavior this year. However, I followed the steps again with screenshots to show you what I’m seeing.

checkboxes

date range

Blank Spreadsheet

Proof there are actual orders

What do you think is next?

Hi,

Thanks for responding.

Plugin recently went some underlying changes which may need to re-save the settings. Could you please let me know if you re-saved the settings and tried exporting? If yes, do you have any development/staging site where I can test this issue?

Yes I did save the settings before exporting.

I don’t have a staging site at the moment, but i’ll create one and get in touch.

Please let me know if you have managed to create staging site so that I can assist you with the issue?

I will. Thank you for checking in. I just got really busy these past couple weeks. I will create one hopefully this weekend!

Hello
Did this query have a resolution ? I have just completed a batch of plugin updates following the WordPress update and I am returning empty files also. I use Simply Order Export and the extra add on. I have saved changes on both the main and advanced tabs but still return files with just the header data.
If you would like me to make a separate support request then please say so.
Yours
Martin

Hi Martin,

Could you please let me know the version of

– WooCommerce,
– WooCommerce Simply Order Export
– WooCommerce Simply Order Export Add-on

plugins you are using on your site?

Also, please go to WooCommerce > Status > System Status, click “Get System Report” and copy the report.

Please send me the report so that I can assist you further.

Thanks for such a swift response.

Woo 3.8.0
Simply OE 3.0.12
Add on 3.5

System report

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Thank you
Martin

Hi Martin,

Could you please update the add-on plugin to version 3.8 as this is the current version for the add-on plugin which undergone many of the changes under the hood and is compatible with Simply Order Export plugin’s latest version?

Please let me know if updating the add-on plugin resolves your issue.

Regards,
Ankit G.

Hello Ankit

Thanks fo looking at this. Can you point me to where to download the updated add on as wordpress isn’t providing an update link.

best wishes
Martin

Hi Martin,

Please refer this link: https://github.com/ankitrox/WooCommerce-Simply-Order-Export-Add-on-Doc/wiki/6.-How-to-update-the-add-on-plugin

Ankit

Many thanks. I have now updated and the files are being created correctly.
Thank you also for your brilliant plugin. We sell plants, each one of which needs an identifying label. I use the export file to import into my own label printing program, which then automatically generates the correct labels.

All the best
Martin

Hi Martin,

I am glad to know that your issue has been resolved.

For any subsequent queries, feel free to open ticket in support forum.

I would also request you to find some time reviewing and rating this plugin here: https://www.ads-software.com/support/plugin/woocommerce-simply-order-export/reviews/

Best regards,
Ankit G.