Empty invoice-number in PDF

  • Resolved richardvandermeer

    (@richardvandermeer)


    8 years, 7 months ago

    Hi,
    I’m encountering quite a strange problem with this plugin. I have no idea what triggered this behaviour, because as far as i know, no other plugins are updated at the time this problem occurred. I’m using the latest version of this plugin.

    The problem is that when an email is sent to the customer or admin, the PDF is attached but has no invoice-number in it’s filename or in the PDF itself. When i look in the list of orders, an invoice-number is assigned. When i resend the mail (from the order-page of Woocommerce) the invoice-number displays as it should.

    The PDF itself is showing fine, except for the invoice-number.

    Do you have any clues / directions?

    https://www.ads-software.com/plugins/woocommerce-pdf-invoices-packing-slips/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    Hello Richard,
    That’s quite strange indeed! It sounds a lot like an issue with server side caching. Are you using any server side caching plugins like W3 Total Cache or WP Super Cache, or does your hosting provider have caching enabled?

    Let me know!
    Ewout

    Thread Starter richardvandermeer

    (@richardvandermeer)

    Hello Ewout,

    Thanks for your response. That indeed solved the problem. I’m using W3 Total Cache, and it seems object caching causes this problem. I disabled it, and it works like a charm again.

    Thanks!
    Richard

    Plugin Contributor Ewout

    (@pomegranate)

    Thanks for the feedback. I just received another report from a user with W3TC with a similar issue, I will see if I can find a permanent fix/workaround.

    Ewout

    Hi Ewot, I have the same issue, I have dowloaded the plugin two days ago.
    Can you advice a fix to this issue, maybe even a tweak in W3 Total Cache, because disabling the caching plugin is not a solution for me.
    Many thanks.

    Plugin Contributor Ewout

    (@pomegranate)

    Hi Ciro,
    As Richard above writes, you only have to disable object caching, you don’t need to disable the caching plugin entirely. Unfortunately, I don’t have any other solution for this.

    Ewout

    Ok, many thanks, happy to know you answer quickly ??

Viewing 6 replies - 1 through 6 (of 6 total)
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