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Hello @dartnf ,

We hope this message finds you well.

Thank you for reaching out to our Support team. To help us assist you effectively, could you please share any additional information, or even a screencast video demonstrating the problem, would be invaluable in helping us understand and resolve it for you.

Additionally, ensure that you have logging enabled, by navigating to Post SMTP Settings> Logging tab. Also, Delivery Mode is set to “Log Email & Send” in the Advanced tab.

We look forward to your response and the opportunity to assist further.

Warm regards,
Support Team – WP Experts

Hi, is all active as you indicated and I attached a screenshot on the previous message.

Thanks!

Thank you so much for confirming. Could you please share Diagnostic Test Report from Post SMTP.

Hi, where can I find or enable Diagnostic Test Report?

To access the Diagnostic Test Report, simply navigate to the Post SMTP dashboard and find it under the Troubleshooting section on the right hand side.

Thanks, here’s the report:

Mailer: postsmtp
HostName: ****
cURL Version: 7.55.1
OpenSSL Version: OpenSSL/1.0.2k
OS: Linux WEB01 4.14.72-73.55.amzn2.x86_64 #1 SMP Thu Sep 27 23:37:24 UTC 2018 x86_64
PHP: Linux 7.4.33 ja_JP.UTF-8
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
WordPress: Multisite 5.9.10 en_US UTF-8
WordPress Theme: YOOtheme NSK Promo
WordPress Plugins: WPML Multilingual CMS, WPML SEO, Check & Log Email - Easy Email Testing & Mail logging, Chronopost Label Manager V. 2, Conditional Fields PRO, Contact Form 7 Multilingual, Contact Form 7, Cookie banner plugin for WordPress – Cookiebot CMP by Usercentrics, Disable Comments, Email Log, Flamingo, Generate PDF using Contact Form 7, Contact Form 7 Multi Step Pro, PixelYourSite PRO, PixelYourSite Super Pack, PublishPress Future, Post SMTP, Yoast SEO, WPML String Translation, Essentials YOOtheme Pro
WordPress wp_mail Owner: /var/www/vhosts/ger_promotion/promotion.nsk-dental.com/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args, CheckEmail\Core\Check_Email_Logger->log_email, EmailLog\Core\EmailLogger->log_email, CheckEmail\Core\Check_Email_From_Handler->override_values
WordPress wp_mail_from Filter(s): CheckEmail\Core\Check_Email_From_Handler->set_wp_mail_from
WordPress wp_mail_from_name Filter(s): CheckEmail\Core\Check_Email_From_Handler->set_wp_mail_from_name
WordPress phpmailer_init Action(s): fix_phpmailer_messageid, wpcf7_phpmailer_init
Postman: 3.1.2
Postman Sender Domain (Envelope|Message): nsk.fr | nsk-dental.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: Default (smtp:none:none://localhost:25)
Postman Active Transport Status (Ready|Connected): No | Yes
Postman Deliveries (Success|Fail): 2047 | 0

Hello @dartnf

Thank you so much for sharing the requested information. It seems that your WordPress & PHP versions are outdated which is why you are facing these issues. Updating your WordPress & PHP version will resolve your issue.

I believe this questions your concern. If you face any trouble feel free to open a new thread with us.

Warm regards,
Support Team – WP Experts