Empty Media popup when setting product foto

Hi @sergio79 ,

Thanks for reaching out!

Can you please record a short video of this issue?

Kind regards,
Alina

Sure!

https://ibb.co/26nyXpg

Hi @sergio79?,

Please reach out to our technical team via any of the channel here:
https://ninjateam.gitbook.io/filebird/other-links/support

We eagerly await your response!

Kind regards,
Alina

I’m on the free version right now (I’ll be purchasing it soon), so I can’t open tickets on ninjateam … I just wanted to report this glitch (waiting for a bug fix).

Same problem and it’s recent. When an image is housed in the media section, it does not appear for import onto a page. And it’s very problematic… because it seems like you forgot to charge it.
Thank you in advance.

• This reply was modified 9 months, 1 week ago by PERRIER.

Hi @sergio79,

You can reach out via any of the other 3 channels.

Thank you!

Kind regards,
Alina

Hi @wp83990,

Thanks for joining this thread!

I do not have this issue on my end, can you please reach out via any of this channel so our dev can check it for you:
https://ninjateam.gitbook.io/filebird/other-links/support

Also, you can revert back to the old version in advance view here:
https://www.ads-software.com/plugins/filebird/advanced/

Kind regards,
Alina

Indeed, we are going to go back. We have several dozen sites and all are impacted.
You can’t not see it… It’s obvious.

Hello @sergio79 ,

Good day!

We had several tests on our site but there was no issue found, please refer our test here https://www.loom.com/share/de32941d89ca4eecbb38b2371ff2b931

It seems there is a bug on your site, please contact us via ninjateam.org/support, you can choose a live chat section or email us, both are free.

Then our dev can assist and fix it for you easily and efficiently.

We look forward to hearing from you.

Best regards,

Mia

Hi Mia, did you carry out that test with the Lite or Pro version?

Hi @sergio79,

Thanks for your quick response.

I’m testing Lite version https://tppr.me/v1gz7E

We have several dozen sites and all of them have the problem. One detail, we are on DIVI. When calling up a photo on the Front, the photos are not displayed for embedding. This is a real problem for us….

Hi @sergio79,

Please reach out via?ninjateam.org/support so our dev can check further.

Thank you!

Kind regards,
Alina

Having the exact same issue as described here.

In Woocommerce, clicking “Add Product Image” opens a Media Library modal but only shows images in the default “Uncategorized” Filebird folder. Toggling the dropdown filter to something else and then back to “Images” shows all images, adding a frustrating extra step.

Hello @knaveofcupsshop ,

Sorry to hear about that, and can you please record a short screencast to show us exactly how we can replicate the issue from your own end?

You can use loom.com to record a screencast and share us.

Regards,
Bruce