empty space is included on the Dashboard above the main content of the page

Hi @badknees,

Could you please update the plugin to version 5.0.2? The issue should be fixed there.

Have a nice Sunday!

Upgrading to 5.0.1 is what caused this behavior to begin and upgrading to 5.0.2 did not fix the problem.

• This reply was modified 2 years, 5 months ago by badknees.

Hi badknees,

Okay, let’s start from scratch then. Could you please:

1. Completely remove the plugin (no need to delete its settings)
2. Deactivate all plugins
3. Change your theme to a default one (for example, Twenty Twenty-Two)
4. Clear your plugin cache, hosting cache, CDN cache and browser cache, following this article
5. Install ShortPixel, keeping the rest of plugins deactivated.

Now, does the issue still happen?

In addition, please send us the information from Tools > Site Health > Info. There’s a button there to copy it, so simply paste it here.

Thank you!

Followed your recommendations and the outcome is the same…

Attached health report:

### wp-core ###

version: 6.0
site_language: en_US
user_language: en_US
timezone: America/Chicago
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: -1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home1/diver53/public_html/wordpress
wordpress_size: 288.12 MB (302114213 bytes)
uploads_path: /home1/diver53/public_html/wordpress/wp-content/uploads
uploads_size: 1.39 GB (1490544756 bytes)
themes_path: /home1/diver53/public_html/wordpress/wp-content/themes
themes_size: 29.78 MB (31223984 bytes)
plugins_path: /home1/diver53/public_html/wordpress/wp-content/plugins
plugins_size: 82.06 MB (86042262 bytes)
database_size: 29.46 MB (30886490 bytes)
total_size: 1.81 GB (1940811705 bytes)

### wp-active-theme ###

name: Twenty Twenty-Two (twentytwentytwo)
version: 1.2
author: the WordPress team
author_website: https://www.ads-software.com/
parent_theme: none
theme_features: core-block-patterns, post-thumbnails, responsive-embeds, editor-styles, html5, automatic-feed-links, block-templates, widgets-block-editor, wp-block-styles, editor-style
theme_path: /home1/diver53/public_html/wordpress/wp-content/themes/twentytwentytwo
auto_update: Disabled

### wp-themes-inactive (2) ###

Astra_Child: version: 1.0.1, author: Mirrormagic.com, Auto-updates disabled
Astra: version: 3.8.2, author: Brainstorm Force, Auto-updates disabled

### wp-plugins-active (1) ###

ShortPixel Image Optimizer: version: 5.0.2, author: ShortPixel, Auto-updates disabled

### wp-plugins-inactive (23) ###

Akismet Anti-Spam: version: 4.2.4, author: Automattic, Auto-updates disabled
ARI Fancy Lightbox: version: 1.3.9, author: ARI Soft, Auto-updates disabled
Astra Widgets: version: 1.2.11, author: Brainstorm Force, Auto-updates disabled
Broken Link Checker: version: 1.11.16, author: WPMU DEV, Auto-updates disabled
Classic Editor: version: 1.6.2, author: WordPress Contributors, Auto-updates disabled
Create And Assign Categories For Pages: version: 1.2, author: Sandeep Singh, Auto-updates disabled
Disable Emojis (GDPR friendly): version: 1.7.4, author: Ryan Hellyer, Auto-updates disabled
Enable Media Replace: version: 3.6.3, author: ShortPixel, Auto-updates disabled
Import / Export Customizer Settings: version: 1.0.6, author: Brainstorm Force, Auto-updates disabled
List category posts: version: 0.86.1, author: Fernando Briano, Auto-updates disabled
MapPress Maps for WordPress: version: 2.80.11, author: Chris Richardson, Auto-updates disabled
Media Sync: version: 1.2.9, author: Erol ?ivina, Auto-updates disabled
NextGEN Gallery: version: 3.26, author: Imagely, Auto-updates disabled
Optimize Database after Deleting Revisions: version: 5.0.110, author: CAGE Web Design | Rolf van Gelder, Eindhoven, The Netherlands, Auto-updates disabled
Really Simple SSL: version: 5.3.2, author: Really Simple Plugins, Auto-updates disabled
Regenerate Thumbnails Advanced: version: 2.4.0, author: ShortPixel, Auto-updates disabled
Ultimate Addons for Gutenberg: version: 1.25.6, author: Brainstorm Force, Auto-updates disabled
W3 Total Cache: version: 2.2.1, author: BoldGrid, Auto-updates disabled
WP Crontrol: version: 1.12.1, author: John Blackbourn & crontributors, Auto-updates disabled
Yoast Comment Hacks: version: 1.7, author: Team Yoast, Auto-updates disabled
Yoast Duplicate Post: version: 4.4, author: Enrico Battocchi & Team Yoast, Auto-updates disabled
Yoast SEO: version: 19.1, author: Team Yoast, Auto-updates disabled
Yoast Test Helper: version: 1.17, author: Team Yoast, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1654
imagemagick_version: ImageMagick 6.7.6-8 2016-07-19 Q16 https://www.imagemagick.org
imagick_version: 3.4.3
file_uploads: File uploads is turned off
post_max_size: 256M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 115 GB
imagick::RESOURCETYPE_DISK: -1
imagick::RESOURCETYPE_FILE: 12288
imagick::RESOURCETYPE_MAP: 48 MB
imagick::RESOURCETYPE_MEMORY: 48 MB
imagick::RESOURCETYPE_THREAD: not available
imagemagick_file_formats: 3FR, A, AAI, AI, ART, ARW, AVI, AVS, B, BGR, BGRA, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FITS, FRACTAL, FTS, G, G3, GIF, GIF87, GRADIENT, GRAY, GROUP4, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, ICB, ICO, ICON, INFO, INLINE, IPL, ISOBRL, J2C, JNG, JP2, JPC, JPEG, JPG, JPX, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MAT, MATTE, MEF, MIFF, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG24, PNG32, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, R, RADIAL-GRADIENT, RAF, RAS, RGB, RGBA, RGBO, RLA, RLE, SCR, SCT, SFW, SGI, SHTML, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UIL, UYVY, VDA, VICAR, VID, VIFF, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, BMP, XPM
ghostscript_version: 8.71

### wp-server ###

server_architecture: Linux 4.19.150-76.ELK.el6.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.28 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 120
memory_limit: 512M
max_input_time: 60
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 7.81.0 OpenSSL/1.1.1m
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.6.39-83.1
client_version: mysqlnd 7.4.28
max_allowed_packet: 268435456
max_connections: 150

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home1/diver53/public_html/wordpress/wp-content
WP_PLUGIN_DIR: /home1/diver53/public_html/wordpress/wp-content/plugins
WP_MEMORY_LIMIT: 512M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: undefined
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

`

• This reply was modified 2 years, 5 months ago by badknees.

Yeah, I have no idea why at this point, but I too have had this issue resurface on sites where I updated to 5.0.2 and had it appear to be resolved with me now revising the Dashboard of these sites days later to see that empty space being shown just like before the previous update.

What’s interesting is that I needed to deactivate the ShortPixel Image Optimizer plugin and re-activate it to have it be fixed again.

Not really sure what would’ve caused the issue to resurface where this needed to be done, though, since it definitely appeared to be fixed before now.

*Actually… it appears that trying to dismiss the Quota Exceeded notice (while it appears to do nothing) has the notice not be shown on refresh. Unfortunately, the notice not being shown at that point means the empty space is then left as showing again.

So it seems the empty space was resolved for when the Quota Exceeded notice is supposed to be shown while it’s still buggy when the notice has been dismissed.

I’m thinking the CSS & things for the modal/notice/etc. isn’t loaded if the notice has been dismissed (which is good), but the HTML for the modal placeholder/etc. (which has inline styles making it show as that big empty space on page) is still being included even if the notice was dismissed.

It seems this additional piece needs to be updated to accommodate this scenario (quota is exceeded with the notice saying that having been dismissed) as well (with quota exceeded while the notice is allowed to be shown having been fixed in 5.0.2.)

Actually… it appears that trying to dismiss the Quota Exceeded notice (while it appears to do nothing) has the notice not be shown on refresh. Unfortunately, the notice not being shown at that point means the empty space is then left as showing again.

So it seems the empty space was resolved for when the Quota Exceeded notice is supposed to be shown while it’s still buggy when the notice has been dismissed.

Precisely what I’m seeing!

Dear @badknees,

Can you please update to version 5.0.3 (just released) and let us know if you still see this issue? Hopefully, we managed to get it resolved!

Dear @kzeni thanks a lot for your help with this, much appreciated!

All the best,
Pedro/ShortPixel dev team

Thanks for the quick turnaround!

Well, it SEEMS to have fixed it. I’m no longer getting the empty space in the dashboard, post edit page and page edit. However when I tried to dismiss the quota warning there is no reaction, but refreshing the dashboard clears it. Not sure if that’s still buggy

It looks like the empty space is no longer there after the notice has been dismissed in 5.0.3. Looks good to me!

@badknees Correct. That second issue hasn’t been fixed in 5.0.3 yet. I have https://www.ads-software.com/support/topic/quota-exceeded-notice-cannot-be-dismissed-on-dashboard/#post-15757682 opened to resolve that issue specifically (with a PR submitted on GitHub so hopefully it will be fixed in the next release.)

Marking this thread as resolved then. ??