Empty tar file generated with only index.html in it and no backed up files

  • Resolved sfenech

    (@sfenech)


    10 years, 10 months ago

    Hi,
    I am having a problem with the backups where a tar file is being generated with size 1536 bytes containing only the index.html file within it. While the backup is being generated, one finds more files in the administrator/backups folder, only to be removed when the tar file is created. Moreover, at no time did the files of the website ever backed up (at least I did not find any references to them other than in the perm.txt and in the xcloner.log

    Regards
    Stanley

    https://www.ads-software.com/plugins/xcloner-backup-and-restore/

Viewing 10 replies - 1 through 10 (of 10 total)

  • Try switching the Backup Mode option to Normal in your XCloner Config System tab and see if it helps.

    Thread Starter sfenech

    (@sfenech)

    Hi again,
    First of all thanks for your reply. Unfortunately it did not work. While the backup process was working in the background I had an SQL file which was 1233168 bytes long, together with other files generated by the process. The final screen on the WordPress dashboard looked like this:

    Total process: 100% out of 5404 files
    Processing files 5400 to 5404 for backup file /var/www/vhosts/skola.edu.mt/nss.skola.edu.mt/administrator/backups/backup_2014-01-03_21-48_nss.skola.edu.mt-sql-nodrop.tar!
    Current backup size: 1.5 KB

    5400. directory – /wp-admin/js/inline-edit-post.js
    5401. directory – /wp-admin/js/media-gallery.js
    5402. directory – /wp-admin/js/common.min.js
    5403. directory – /wp-admin/options.php
    5404. directory –
    New backup size: 1536
    All done! Manual Backup process finished! Click here to continue

    The tar file generated was 1536 bytes long.

    I still believe it is some setting I am missing, or possibly some missing support on the server side. But I still cannot figure out what.

    Regards
    Stanley

    Do you have the tar server utility option enabled, if so, try and disable it. It would help if you could post a screenshot from your XCloner Config panel.

    Ovidiu

    Thread Starter sfenech

    (@sfenech)

    Hi,
    the following links are screen dumps to the settings:

    1. https://nss.skola.edu.mt/xcloner_images/general_settings.png
    2. https://nss.skola.edu.mt/xcloner_images/system_settings.png
    3. https://nss.skola.edu.mt/xcloner_images/cron_settings.png
    4. https://nss.skola.edu.mt/xcloner_images/info_settings.png

    Any help is greatly appreciated.

    Stanley

    Thread Starter sfenech

    (@sfenech)

    Hi Ovidiu,
    did you have time to look at the links I posted with the images of the settings? Is there anything that I am doing wrongly?

    Stanley

    The settings look correct, but try and disable the php.ini open_basedir php.ini setting and see if that helps! Try and also add a slash “/” at the end of the backup start and store path settings as well.

    Thread Starter sfenech

    (@sfenech)

    Thanks a lot, it seems the backslash was the problem as I was not able to change the php.ini as I do not have access to that.

    Well done.
    Stanley

    Hello @sfenech is your issue resolved?

    If it is would could you mark this support thread as resolved.

    Kind regards

    Thread Starter sfenech

    (@sfenech)

    Sorry about that, yes it is resolved.
    As indicated in my last post, the problem was the backslash.

    Same solution worked for me too – thanks!

Viewing 10 replies - 1 through 10 (of 10 total)
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