“Enable Mega Menu” checkbox is not appearing

Hi @paradisiacxl,

Thanks for reaching out.

I understand what you are looking for. The ElementsKit Megamenu checkbox is not appearing because the megamenu module is not enabled. Please see the video to know how to enable the megamenu module. After enableing the megamenu module the checkbox will will show in the menu stracture.

Let me know if you need further assistance.

Regards,
Amir

Hey, thank you for the prompt answer!

The mega menu module is indeed enabled, see here https://i.imgur.com/We2lH9S.png. It’s still not showing.

Hello @paradisiacxl ,
I hope you’re doing fine and I’m very sorry for the delay in getting back to you.

I can understand that the Checkbox is not appearing even after keeping the Megamenu Module enabled. We previously found that issue due to not allowing the ElementsKit Post Types from Elementor.

Please navigate to Elementor > Settings section and make sure that these three post types are checked. Clear the caches from your site and browser before checking.

If the issue persists even after that, then please share the system information of your site. You will find that by navigating to Tools > Site Health > Info Tab. You can also hide any information that you’re not comfortable disclosing.

Looking forward to your response.

Best Regards,
Prosenjit

Hey, I’m disclosing the information. We thought it was due to different versions of plugins but the issue persists after updating everything to the latest version. As soon as ElementsKit is active, the backend stops working properly and a console error appears.

Console error: https://i.imgur.com/HwGBkbB.png

### wp-core ###

version: 6.1.1
site_language: en_US
user_language: en_US
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 36
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/strattic/site/public_html
wordpress_size: loading…
uploads_path: /var/strattic/site/public_html/wp-content/uploads
uploads_size: loading…
themes_path: /var/strattic/site/public_html/wp-content/themes
themes_size: loading…
plugins_path: /var/strattic/site/public_html/wp-content/plugins
plugins_size: loading…
database_size: loading…
total_size: loading…

### wp-dropins (2) ###

advanced-cache.php: true
db.php: true

### wp-active-theme ###

name: Hello Elementor Child (hello-theme-child-master)
version: 1.0.1
author: Elementor Team
author_website: https://elementor.com/
parent_theme: Hello Elementor (hello-elementor)
theme_features: core-block-patterns, widgets-block-editor, menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-logo, editor-style, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
theme_path: /var/strattic/site/public_html/wp-content/themes/hello-theme-child-master
auto_update: Disabled

### wp-parent-theme ###

name: Hello Elementor (hello-elementor)
version: 2.6.1
author: Elementor Team
author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
theme_path: /var/strattic/site/public_html/wp-content/themes/hello-elementor
auto_update: Disabled

### wp-themes-inactive (2) ###

Twenty Twenty-Three: version: 1.0, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Two: version: 1.3, author: the WordPress team, Auto-updates disabled

### wp-mu-plugins (5) ###

Elementor Safe Mode: version: 1.0.0, author: Elementor.com
MU WP Native PHP Sessions: version: 0.1, author: Pantheon
Strattic: author: Strattic, version: (undefined)
strattic-jet-smart-filters.php: author: (undefined), version: (undefined)
strattic-search.php: author: (undefined), version: (undefined)

### wp-plugins-active (26) ###

Classic Editor: version: 1.6.2, author: WordPress Contributors, Auto-updates disabled
Code Snippets: version: 3.2.2, author: Code Snippets Pro, Auto-updates disabled
Comeet: version: 2.2, author: Comeet, Auto-updates disabled
Ele Custom Skin: version: 3.1.7, author: Dudaster.com, Auto-updates disabled
Elementor: version: 3.8.1, author: Elementor.com, Auto-updates disabled
Elementor Pro: version: 3.8.2, author: Elementor.com, Auto-updates disabled
ElementsKit Lite: version: 2.7.5, author: Wpmet, Auto-updates disabled
HubSpot All-In-One Marketing – Forms, Popups, Live Chat: version: 9.0.480, author: HubSpot (latest version: 9.0.500), Auto-updates disabled
JetBlocks For Elementor: version: 1.3.4, author: Crocoblock, Auto-updates disabled
JetEngine: version: 3.0.7, author: Crocoblock, Auto-updates disabled
JetEngine – Trim string callback: version: 1.0.1, author: Crocoblock, Auto-updates disabled
JetSmartFilters: version: 3.0.1, author: Crocoblock, Auto-updates disabled
JetTabs For Elementor: version: 2.1.20, author: Crocoblock, Auto-updates disabled
Migrate Guru: version: 4.78, author: Migrate Guru, Auto-updates disabled
Post Types Order: version: 1.9.9.2, author: Nsp Code, Auto-updates disabled
Redirection: version: 5.3.5, author: John Godley, Auto-updates disabled
Simple Blog Stats: version: 20220928, author: Jeff Starr, Auto-updates disabled
Sucuri Security – Auditing, Malware Scanner and Hardening: version: 1.8.35, author: Sucuri Inc., Auto-updates disabled
SVG Support: version: 2.5.4, author: Benbodhi, Auto-updates disabled
WebP Express: version: 0.25.5, author: Bj?rn Rosell, Auto-updates disabled
WP Rocket: version: 3.12.3.2, author: WP Media, Auto-updates disabled
WP Sync DB: version: 1.5, author: Sean Lang, Auto-updates disabled
WP Sync DB Media Files: version: 1.1.4b1, author: Sean Lang, Auto-updates disabled
Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast, Auto-updates disabled
Yoast SEO: version: 19.10, author: Team Yoast, Auto-updates disabled
YYDevelopment – Show Pages ID: version: 1.5.4, author: YYDevelopment, Auto-updates disabled

### wp-plugins-inactive (1) ###

301 Redirects: version: 2.72, author: WebFactory Ltd, Auto-updates disabled

### code-snippets (6) ###

snippet-1: name: Make upload filenames lowercase, scope: global, modified: 2022-07-18 12:07:16, tags: [sample, media]
snippet-2: name: Disable admin bar, scope: front-end, modified: 2022-07-18 12:07:16, tags: [sample, admin-bar]
snippet-3: name: Allow smilies, scope: global, modified: 2022-07-18 12:07:16, tags: [sample]
snippet-4: name: Current year, scope: content, modified: 2022-07-18 12:07:16, tags: [sample, dates]
snippet-5: name: Search results page post count, scope: global, modified: 2022-07-18 13:00:50
snippet-6: name: Post counts shortcode, scope: global, modified: 2022-07-18 13:02:54

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1691
imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: File uploads is turned off
post_max_size: 512M
upload_max_filesize: 512M
max_effective_size: 512 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 122 MB
imagick::RESOURCETYPE_DISK: 1073741824
imagick::RESOURCETYPE_FILE: 6144
imagick::RESOURCETYPE_MAP: 512 MB
imagick::RESOURCETYPE_MEMORY: 256 MB
imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP
ghostscript_version: 9.53.3

### wp-server ###

server_architecture: Linux 5.4.219-126.411.amzn2.x86_64 x86_64
httpd_software: Apache/2.4.54 (Debian)
php_version: 7.4.33 64bit
php_sapi: apache2handler
max_input_variables: 5000
time_limit: 1800
memory_limit: 512M
max_input_time: 1000
upload_max_filesize: 512M
php_post_max_size: 512M
curl_version: 7.74.0 OpenSSL/1.1.1n
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.12-log
client_version: mysqlnd 7.4.33
max_allowed_packet: 4194304
max_connections: 3000

### wp-constants ###

WP_CONTENT_DIR: /var/strattic/site/public_html/wp-content
WP_PLUGIN_DIR: /var/strattic/site/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 512M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: true
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

Hello @paradisiacxl ,
I hope you’re doing fine.

Thanks for sharing the system info. Can you please confirm that the issue with the Megamenu is fixed after making the adjustments that I mentioned in my last response?

You mentioned another query in your last response which is different than the previous one. Please find the response to your next query below-

From the System Information you’ve shared, you shouldn’t face the loading issue with that server configuration. Maybe there is something else on your site that is preventing the Editor to work properly. Will you please check by running a plugin conflict test?

To do so, please deactivate other plugins except for ElementsKit and Elementor and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect if there is any plugin that is causing the issue.

Please be assured that we have tested the core features of ElementsKit on Strattic and no issues are found so far.

Let me know the update. We are always here to assist you.

Best Regards,
Prosenjit

Hello @paradisiacxl ,

We haven’t received any updates from you till the last response. Does the issue fix now? Please let me know the update in the next response.

Best Regards,
Prosenjit