Enable option “Advanced Card Processing”

  • Resolved petek

    (@biokatka)


    2 months ago

    We would like to enable an option “Advanced Card Processing” to use this feature but we have one major problem. We just can’t turn off or hide the “Credit card” button below PayPal button in Standard Payments. So at the end with enabling “Advanced Card Processing”? we have two credit card buttons on the checkout page which we don’t want to.

    It seems the options in the settings are not working properly. Or we should write custom css to hide this?

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @biokatka

    Thank you for reaching out to us. This does seem to be an unusual case.

    Would it be possible for you to share a link to your site so we can take a closer look at the issue? That will help us understand why both credit card buttons are appearing on the checkout page when “Advanced Card Processing” is enabled.

    Additionally, we recommend performing a conflict test to rule out any potential issues with your theme or other plugins. You can start by temporarily switching to the default Storefront theme and disabling all other plugins except for WooCommerce and PayPal Payments. This will help identify if there’s any conflict causing the problem.

    Let us know how it goes, and feel free to provide the site link for further assistance.

    Regards,
    Femi.

    Thread Starter petek

    (@biokatka)

    Hello Femi.

    Now we managed to solve this issue with two buttons.

    However – the payments with advanced option is not working. After inserting the credit card data nothing happens. Just the circle is rolling in endless loop.

    Thank you again

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @biokatka

    I’m glad to hear that the issue with the two buttons has been resolved.

    Regarding the problem with the advanced payment option, we’ve recently seen a similar issue on one of our users’ sites but haven’t yet gathered enough information to fully diagnose it. Could you please reach out to us directly via this link: PayPal Support?

    We’ll make sure to assist you and get this resolved.

    Kind Regards,

    Krystian

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @biokatka

    Since the issue has been moved to the private support board, we consider this thread resolved.
    If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 4 replies - 1 through 4 (of 4 total)
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