Enable Reviews on Single Product Page Not Saving

Hi @wordpresssites,

Thank you for reaching out.

I understand that you’re having trouble with new reviews not being added to the single product page, despite having the global settings enabled.

It is unusual to have changes not getting saved in your store. In most cases, issues with changes not getting saved are related with caching. Are you able to clear any cache if you’re using a caching plugin? Also, please try asking your host to purge any cache from the server side to see if this helps.

Let us know how this goes.

I cleared server caching. The problem is the enable reviews checkbox does not save on the single product page. https://youtu.be/oLwwYN35V7M

Hi @wordpresssites

Thanks for sharing the video. I tried to replicate the issue on my testing site but was unsuccessful. Everything appears to be functioning correctly. I conducted tests using the Storefront and Twenty Twenty-Four themes on Firefox, Safari, and Chrome.

To troubleshoot the issue further, head over to WooCommerce → Status → Tools, and do the following:

• WooCommerce transients – Clear
• Expired transients – Clear
• Clear template cache – Clear
• Capabilities – Reset Capabilities
• Clear customer sessions -Clear
• Product lookup tables – Regenerate
• Regenerate the product attributes lookup table – Regenerate

Next, please clear your browser cache and then check again.

If this makes no difference, then this could be due to a plugin or theme conflict. The best way to determine this is to:

• Temporarily switch your theme to Storefront or Twenty Twenty-Four
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you do not see the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To determine which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

If the problem persists, it could be a database issue. In this case, I recommend backing up your site and using a database optimization plugin to clean and optimize your database.

I hope that helps! Let me know once you have done a conflict test!

Thank You. It’s something in my child theme. Once i switched to the parent theme, it enabled me to save the value then i switched back.

Hi @wordpresssites,

. Once i switched to the parent theme, it enabled me to save the value then i switched back.

Glad to hear it, thanks for letting us know.

I’ll mark this thread as resolved now. In the meantime, if you have a few minutes, we’d love if you could leave us a review:?https://www.ads-software.com/support/plugin/woocommerce/reviews/

Thank you.