Enable Statistics

  • I’m just taking over a site that has version 3.9.6.1 of File Away. I wanted to see statistics for downloads so I simply enabled statistics and entered appropriate emails.

    The applicable shortcode:
    [fileaway type=”list” base=”1″ recursive=”on” directories=”on” mod=”no” style=”silk” display=”2col”]

    Here’s what I get when I try to download a file (Download Statistics Enabled):
    Forbidden
    You don’t have permission to access /wp-content/plugins/file-away/lib/cls/class.fileaway_downloader.php on this server.
    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    1. I verified the file does exist with 0644 permissions.
    2. I’m not sure what ErrorDocument it is looking for.

    When I disable Download Statistics, it all works fine.

    Thanks for your assistance.

    https://www.ads-software.com/plugins/file-away/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author thomstark

    (@thomstark)

    Did you try disabling error reporting

    Thread Starter teracomp

    (@teracomp)

    Where is that setting?

    Plugin Author thomstark

    (@thomstark)

    Your wp-config.php file. Not a File Away setting.

    Thread Starter teracomp

    (@teracomp)

    sorry…that didn’t work.
    last lines in wp-config.php
    require_once(ABSPATH . ‘wp-settings.php’);
    error_reporting(0);

    no dice.
    definitely works when Download Statistics is Disabled
    definitely fails otherwise.

    Plugin Author thomstark

    (@thomstark)

    Well something on your server is generating an error. Or something is configured incorrectly. Stats works for the vast majority of users so it’s a matter of pinpointing the specific issue. I don’t know anything about your server or your directory structure or your other plugins, so I can’t do much on my end. If it’s super important I’d start with a separate wordpress install for testing, with bare bones theme and no other plugins, and troubleshoot from there.

    Thread Starter teracomp

    (@teracomp)

    Fair enough. Like I said, I’m new to this site. Just thought I missed a setting.

    Thx

Viewing 6 replies - 1 through 6 (of 6 total)
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