• Resolved travelavenger

    (@travelavenger)


    Dear Support,

    After upgraded to version 8.1.1, the alipay payment disappeared and I have also noticed that wechat pay is now available for stripe. Could you please give me some advise on how to activate them in wordpress woocommece?

    Thank you for your help!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hey there, @travelavenger! Thanks for contacting us. I’m happy to help you.

    After upgraded to version 8.1.1, the alipay payment disappeared?

    As I understand you used to have Alipay active and it disappeared, correct?

    Do you mind sharing some screenshots so we can take a look?

    I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Please share a screenshot of the folowing:

    • WooCommerce > Settings > Currency Options
    • WooCommerce > Settings > Payments > Stripe > Payments accepted on checkout
    • WooCommerce > Settings > Payments > Stripe > Settings > Advanced settings
    • The payment options that show on your checkout page

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    and I have also noticed that wechat pay is now available for stripe.

    Please note that Wechat is not available as a payment method on this plugin. You can check the available payment methods here.

    We have a website where you can submit feature requests and upvote the ones other people submitted and you like. You can check that out here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter travelavenger

    (@travelavenger)

    Hi there,

    thank you for the follow up, we cannot share screen due to our internal policy, but FYI:

    WooCommerce > Settings > Currency Options

    the 2 fields are blank

    WooCommerce > Settings > Payments > Stripe > Payments accepted on checkout

    Credit card / debit card with tick

    giropay, EPS, Bancontact, iDEAL and Direct debit payment ,Przelewy24 Multibanco with exclamation mark

    and “Get more payment methods” with alipay , barcode , oxxxo

    WooCommerce > Settings > Payments > Stripe > Settings > Advanced settings

    the 2 options are uncheck

    The payment options that show on your checkout page:

    paypal – seems ok with the button

    Credit / Debit Card but the entire form disappeared, I have opened another support case with this issue

    Please advise, thank you very much for your help!

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello travelavenger

    Thank you for your reply.

    To assist you properly, we will need the following information from your end.
    – System Status Report.
    – Screenshots of the payment settings.

    You can hide/cover any sensitive information that you do not want to share.
    You can also use the https://quickforget.com tool to share your data securely with us.

    I appreciate your cooperation. ??

    Best regards.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘enable wechat pay and alipay’ is closed to new replies.