Enabling WooCommerce: 500 internal server error

  • Resolved Quimbly

    (@quimbly)


    6 years, 6 months ago

    I was performing an upgrade on the WooCommerce base plugin. Something went wrong and my site was giving me a 500 Internet Server error.

    I have disabled WooCommerce by renaming the plugin folder name.

    If I try to enable it again, I get the 500 error once again.

    I have downloaded the latest version of the WooCommerce plugin, moved the plugin files into a different directory, replaced the /woocommerce/ folder which a fresh set of files, and tried to enable again: same problem, 500 error.

    I want to get the plugin working again, obviously. I have a lot of product data I don’t want to use. Is there a way to UNINSTALL the plugin and not lose this data?

    What other recommendations?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    When you enable WooCommerce again, are other plugins enabled? I’d recommend disabling all plugins, then just enabling WooCommerce – that will help you figure out if another plugin is causing the difficulty.

    Beyond that, I’d also recommend enabling wp-debug, as that will tell you more about that 500 error:
    https://premium.wpmudev.org/blog/debugging-wordpress-how-to-use-wp_debug/

    Finally, you can usually delete the WooCommerce files without hurting the database – but please do make a backup first!

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @quimbly

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
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