Encoding Characters in Booking form

  • Resolved Filippos Sdr.

    (@filippossdr)


    7 years, 9 months ago

    Hello! This plugin works great! So far totally satisfied.
    But when I am receiving an email from the booking form, the text with the description has some strange characters like \nl (which is new line etc) and sometimes it makes it difficult to read. Any solutions?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author wpdevelop

    (@wpdevelop)

    Hello.
    Please open the Booking > Settings > Emails page, and recheck that you set “Email format” (at the right side of the page) as “HTML”.
    Also please switch email template are from “Visual” to “Text” view and recheck email template for any non standard symbols, there that can generate such issues.
    New lines usually can be set as <br> HTML tag.

    If you still will have this issue, probably its because of conflict with some other plugin. Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
    If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
    Kind Regards.

    Thread Starter Filippos Sdr.

    (@filippossdr)

    From a booking description:

    We will be in and out of Athens, so we want to make one reservation for the all the days that we've marked on the schedule, even though they are not continuous. 2 beds.

    Here it displays it fine.
    But in the backend and at the email coming to me it does not display special characters well. Take a look at: https://drive.google.com/open?id=0B0Fivyb45AWlRVhTa3NFX1V6UWM

    Plugin Author wpdevelop

    (@wpdevelop)

    Hello.
    Did you edit your email template at the Booking > Settings > Emails page when you switched to “Text” or “Visual” view mode ?
    You need to switch to “Text” view mode, enter that text and then save changes.
    After page reloading you have to see correct symbol there.
    Kind Regards.

    Thread Starter Filippos Sdr.

    (@filippossdr)

    I have not edit anything. I see this error also when I am viewing all the Bookings.

    “Did you edit your email template at the Booking > Settings > Emails page when you switched to “Text” or “Visual” view mode ?” What has this to do with my problem????

    Plugin Author wpdevelop

    (@wpdevelop)

    Hello.
    I was suggested that this error was exist in the email template.
    Can you send screenshot of the Booking > Settings > Emails page and screenshot from Booking > Settings > Form page to the support @ wpbookingcalendar.com
    Also please send screenshots of this issue, when you are viewing all the Bookings.
    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
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