Encountering ?skuSumbits is empty.
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am using the Tiktok for Woocommerce plugin. I have gone through the plugin setup but encountering an error message when attempting to sync my products from Woocommerce to tiktok. I have 40 products. Only one product syncs correctly. The difference betweeen the one and threst (39) is that the one product is a simple product wilst the other 39 are variable products.
The error shown is: skuSumbits is empty.
I am not sure where to go with this. Any insight will be highly appreciated.
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Hello @dibbak
Thank you for reaching out! Sorry to hear you’re having issues with the catalog sync functionality of our plugin. In order to assist you better, could you confirm if you ran in to this issue when using the TikTok Shop or TikTok Marketing? Please also include a copy of your System Status Report, so that we can attempt to reproduce the issue from our side.
Hi,
Thank you for reaching out. I ran into the issue when using TokTok Shop.
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Page does not contain the [woocommerce_my_account] shortcode.<br>Terms and conditions: ? Page not set<br><br>### Theme ###<br><br>Name: Hello Elementor Child<br>Version: 3.1.1.1730825906<br>Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>Child Theme: ?<br>Parent Theme Name: Hello Elementor<br>Parent Theme Version: 3.1.1<br>Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: /home/removed/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/cart/cart.php<br>/home/removed/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/cart/mini-cart.php<br>/home/removed/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/error.php<br>/home/removed/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/notice.php<br>/home/removed/public_html/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/success.php<br><br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ? Next scheduled: 2024-11-11 12:56:23 +00:00<br>Options: ?<br>Notes: 91<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Canceled: 27<br>Oldest: 2024-10-12 12:10:27 +0000<br>Newest: 2024-11-03 16:29:11 +0000<br><br>Complete: 13,819<br>Oldest: 2024-10-13 10:26:31 +0000<br>Newest: 2024-11-11 01:16:59 +0000<br><br>Failed: 1,352<br>Oldest: 2024-04-12 12:57:27 +0000<br>Newest: 2024-11-11 00:47:17 +0000<br><br>Pending: 9<br>Oldest: 2024-11-11 01:47:17 +0000<br>Newest: 2024-11-17 10:40:08 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-11-11 01:25:31 +00:00<br>
Any update on this? It’s been a week already without response.
Well, here’s the statement from TitTok Business Support. Hopefully I get response here.
“If any of your products fail to sync from WooCommerce to TikTok Shop, you will be notified in the TikTok plugin page in WooCommerce. Here you will be able to see the reason why they failed to sync. To resubmit, please make the relevant changes so they can sync successfully. We recommend reaching out to TikTok for WooCommerce plugin support, as they will be better equipped to assist with this issue . Also, please check the SKUs for each variation of the variable products to ensure they are correctly set.”
Can I get a response from here?
Hello
We’ve recently released an update to our plugin which should trigger a full catalog resync for this situation. Please update our plugin and let me know if you continue to run in to any issues with catalog syncing. Error logs for the TikTok Business Plugin can be found on your site’s admin under WooCommerce > Status > Logs. If the error happened outside of your site, for example on a TikTok webpage, please see if you can reproduce the error and share any screenshots if possible.
Thank you. Now I get an error stating: product doesn’t have sku
The product has 3 variation. the SKU for the product itself under the Inventory Tab is MD_31114.
For the three variations, here are the SKUs: MD_31114_var10, MD_31114_var08, MD_31114_var06.
2024-12-19T00:09:04+00:00 DEBUG Tt4b_Catalog_Class::catalog_sync: catalog_sync executing for Modern 3D Decor
2024-12-19T00:09:04+00:00 DEBUG Tt4b_Catalog_Class::catalog_sync: adding and updating products from wc_get_products since 18 December 2024 23:05:36
2024-12-19T00:09:04+00:00 DEBUG Tt4b_Catalog_Class::delete_products_helper: no products retrieved from tt4b_product_delete_queue option, skipping product deletion
2024-12-19T00:09:04+00:00 DEBUG Tt4b_Catalog_Class::catalog_sync_helper: no products retrieved from wc_get_products
2024-12-19T00:09:04+00:00 DEBUG Tt4b_Catalog_Class::catalog_sync_helper: product_page: 1 product_count: 0, variation_count: 0
2024-12-19T00:09:04+00:00 DEBUG POST: https://business-api.tiktok.com/open_api/v1.3/catalog/product/upload/{“bc_id”:”7384250640794451969″,”catalog_id”:”7427109465133942536″,”products”:[]}
ajax: no
2024-12-19T00:09:04+00:00 DEBUG Tt4b_Mapi_Class::mapi_post: Response:HTTP/1.1 200 OK
Content-Type: application/json
Content-Length: 134
stablecode: 0
X_TT_LOGID: 202412190009037199CBA8F371A630674E
X-Domain-Change-Info: We have moved to a new domain for API services after the Platform Upgrade on 09/30/2021. Please update all of your requests with the new domain if you haven’t done so already. For more information, please visit https://ads.tiktok.com/marketing_api/docs?rid=esb88xalm6m&id=1709207085043713
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Steven Stern (sterndata).
@dibbak I removed most of your giant paste. Pastes of that size break the forum. If you need to convey that data, please put your content on pastebin.com and then put a link to that here.
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