Endless wait on single product page

  • See the link above. I tested with both free and premium versions same issue.

    Though I want it to redirect to login page when user is not logged but I can do that the problem right now is there is endless when user clicks on add to wishlist button though it adds the product to wishlist.

    Any help would be appreciated. Premium version is installed right now but I will use free once this problem is solved. You provide support for free plugin here. Both plugins have same issue.

    Thanks
    Ahmed Q.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi there

    everything works fine with Add to Wishlist itself
    Anyway, when Add to Wishlist operation is done, and ajax call completed, a js error originates in your theme’s main.js script (see screenshot)

    Could you please try with default Twenty theme and let me know if the problem disappears?
    My best guess is that this is something that you need to check with your theme’s developers

    Thread Starter iamahmedq

    (@iamahmedq)

    For what reason there is this <screenshot> endless wait?

    Plugin Author YITHEMES

    (@yithemes)

    Beacuse of the js error occurring on your site after Add to Wishlist
    As I said, Add to Wishlist itself is working just fine, but the error prevents the procedure to correctly complete (and to remove loader icon)

    You should double check the error that I hinghlighted in my previous answer

    Thread Starter iamahmedq

    (@iamahmedq)

    Well, there is also an error in this file.
    File url

    Plugin Author YITHEMES

    (@yithemes)

    Could you please the exact error?

    Thread Starter iamahmedq

    (@iamahmedq)

    See this.
    https://ibb.co/3cb60NR

    Plugin Author YITHEMES

    (@yithemes)

    Hi again

    Even if the problem is fenitely triggered during execution of Wishlist operations, such as Add to Wishlist or Remove from Wishlist (and they of course take place in our js), I still believe that the source of the issue is in the theme’s js file

    Anyway, It is difficult to say if both plugin and theme are using minified version of their assets
    Do you think you could enalbe SCRIPT_DEBUG on your wp-config, to ease debug?

    Thread Starter iamahmedq

    (@iamahmedq)

    Hi again,

    Yes, I’ve enabled it for you.

    Let me know if you need access to FTP or something.

    Plugin Author YITHEMES

    (@yithemes)

    I see, thank you

    I’ve done some additional tests, but I really think the source of the problem in this case is your theme and you should ask thier developers if they can help
    In order to exclude the plugin as the source of the problem, maybe you could test it on a staging installation, with a Twenty theme, and see if the problem happens again

    I tried to dig into the library that is causing the error, but I’m afraid is a bit too complex to understand what is going on, and I’m not the best person to support you in this operation

Viewing 9 replies - 1 through 9 (of 9 total)
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