enhanced stats not working for self-hosted site

  • Resolved iambrowneyedgirl

    (@iambrowneyedgirl)


    10 years ago

    I have this link “Did you know you can view enhanced stats on WordPress.com? ” on my stats page, but it brings me to my wordpress.com/stats page where it lists all of my wordpress.com sites and not my www.ads-software.com site so I can’t seen my enhanced stats. I also can’t view my self hosted stats using my mobile apps, nor was I able to view my end of the year stat report. Everywhere I go it’s telling me that my wordpress.com website isn’t linked to my self-hosted site when as far as I can tell, it is.

    website is https://preshusme.com

    https://www.ads-software.com/plugins/jetpack/

Viewing 1 replies (of 1 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    I had a look at your Jetpack settings, and it seems to be properly connected. You can access your stats on WordPress.com here:
    https://wordpress.com/stats/preshusme.com

    If you get redirected to a view seeing other sites when you try to access this page, it’s most likely because you’re currently logged in with a different WordPress.com account.

    In such cases, I’d suggest that you try the following: go back to your self-hosted site dashboard, go the Jetpack menu, scroll down to the bottom of the page, and click on “Disconnect from WordPress.com”. Once you’ve done so you’ll be able to reconnect to WordPress.com by clicking on the connect button at the top of the page.

    You will then be reconnected with the WordPress.com account you currently use, and there won’t be any confusion anymore.

    Let me know if it helps.

Viewing 1 replies (of 1 total)
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