Enquiry

  • Resolved spmvision

    (@spmvision)


    7 months, 1 week ago

    I have the settings:

    Product Enquiry Button is enabled but not showing up anywhere

    I have tried Disable Enquiry form via popup? enabled or disabled makes no difference

    Add to cart button was still showing on shop page but I disabled it with CSS

    I am using Elementor and the Hello (free) elementor theme)
    I am in a rush to get the site going, this is staging site I cannot change the theme

    I have searched your forum and not found a solution, please assist if not I could use another plugin for inquiries.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mouindi

    (@mouindi)

    Hi @spmvision, sorry to hear that you have faced this issue.

    This generally happens due to theme conflict issue. Just to be sure, switch to some default theme like twenty Sixteen and check.

    Also, please share the screenshot of the settings page, so we can assist you with this. Please do keep us posted regarding the plugin deactivation result.

    Thread Starter spmvision

    (@spmvision)

    Hello

    We are in the middle of trying to complete the website, I can’t switch while developing.

    I think I informed you we use the elementor Hello theme it is a free theme and has millions of users on it.

    maybe it is your plugin not compatible with Elementor ? Please confirm so I can locate another solution.

    Thank you

    Plugin Support mouindi

    (@mouindi)

    Hi @spmvision, After testing our plugin with the “Hello Elementor” theme active, we’ve confirmed that the “Send enquiry” button appears as expected. You can check the video here https://app.screencastify.com/v3/watch/SX2RYNww958F4ikN6BYN. This indicates that there’s no compatibility issue between our plugin and the active theme on your end.


    Since you’re experiencing an issue on your end, we assume you’ve designed your page with Elementor. In this case, there’s no need to worry. Simply add the shared shortcode below for the page editing with Elementor to ensure the “enquiry button” appears on the page.
    <code>
    [wce_enquiry_button]
    </code>
    Let us know if you need any further assistance from our end.

    Thanks for your reply, sorry I was in an expo and now we have the test site online but I don’t know where to add the code you mention.

    I edit the single product page – with elementor when I add your shortcode it says “Add to Cart”

    When I click it the screen refreshes and thats it.

    Please assist, thank you

    Plugin Support mouindi

    (@mouindi)

    Hi @starpainttech, can you please contact us over our forum, so our team can assist you with this.

    Looking for your co-operation regarding the same.

    Hello I have added the question in this topic so that others can also find help.

    https://multivendorx.com/support-forum/topic/how-to-add-add-to-enquiry-button-in-elementor/

Viewing 6 replies - 1 through 6 (of 6 total)
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