Enquiry Form not loading

I’m experiencing the same problem, white fade in backdrop but no form loading.

WP 4.2.2
WooCommerce 2.3.11
Woocommerce Catalog Enquiry 2.0.3

Also noticed that the price doesn’t show on my Shop page under each product even though I have the box unchecked for ‘Remove Price?’.

mac6577,
Did you get yours working at all?

I use the Virtue Premium theme and it produces the white backdrop with no form. When I try another theme like Twenty Thirteen, Fourteen, and Fifteen the form loads.

There appears to be a conflict when using Virtue Premium theme, but what that is I don’t know.

@paulrogers, as you correctly pointed out, the plugin works fine with standard themes and this problem comes due to theme js and css conflict.

@mac6577, @paulrogers – can you please mail us at [email protected]; we will love to chk and fix your issues.

As of now, I am marking the issue as resolved.

Thanks
Shan
Dualcube

@paulrogers, are you using this: https://www.kadencethemes.com/product/virtue-premium-theme/

If yes, then the issue is in virtue theme. The css file under
wp-content/themes/virtue/assets/css/virtue.css line no 3440
class name .hide is conflicting with our plugin.
The Virtue theme uses !important for .hide class – if you remove the !important from given line then form will load.

.hide {
display: none!important
}

Hope this helps.

Regards,
Shan
DualCube

I am also using the premium Virtue theme, but my problem seems a little different. I don’t have a white background (or any background). When the button is clicked, the main page dims and some very bad looking form fields appear. It looks like it tries to make some sort of “light box” because an X appears in the upper right corner. Removing the !important as described above did nothing.

Here’s a link to show the problem:

Link didn’t work:

https://207.7.82.155/~plumcreek/product/sugar-shack-candles/

@cash3p,

Please give us some time to revert.

Thanks
Shan
DualCube

Ok, thanks for your help.

@cash3p

I have the same problem as you now. When I click the ‘Send an enquiry’ button I get the faded white background and the form drops in from the top, and the form fields look incomplete.

Presentation is broke with this theme but the functionality works.

@paulrogers

Yes, functionality is perfect, just the issue with the form. Wish I knew enough to fix the problem. Hoping the author(s) are working on a solution. ??

Also have the same issue as @cash3p & @paulrogers, using the Virtue Premium theme and the Form presentation is broken & incomplete but functional.
Looking forward to a fix for this ??

Hi!

I’m using The7 theme (https://the7.dream-demo.com/) and cannot get the form when I click on the info button. Ai’ve tried to modify the CSS file but there nowhere I have no idea which line to change (or where) in order to force the form display. Anything you can do to help me?
Please..?

Issue can be seen here: https://www.creativeslashers.com/test/bouquinerie/produit/une-saison-en-enfer-suite-signee-1950/

Thanks

Hi,

Just to let you know that I have read your msg – please allow me some time to revert on this.

Regards,
Neha

Hi,

Any news on this side? I’m about to launch teh website and will have to suppress the plugin if no solution is found. But I’d rather keep it as it’s exactly what I’m looking for…

Thanks

@udrey

Hi Udrey,

We have gone through the link and it seems there is some compatibility issue with the Theme itself.

So is it possible, can you please mail us the Theme file at [email protected]; we will love to chk and fix your issues.

Thanks,
Neha