Enroll button not working

  • Resolved five5ppppp

    (@five5ppppp)


    4 years, 6 months ago

    he enroll now tab is not working on our website

    if course is free , registered users are unable to enroll.

    nothing happens after clicking the ” enroll tab” button screen shot is attached
    its linked to some /#modal-login. it like nothing happens, this is specifically in case of free course
    link is something like #modal-login

    our wordpress version is 5.5
    php is also upgraded to 7.4

    i changed role from subscriber to student and vice versa

    I tried wordPress dashboard > settings > permalinks and set that to Post name

    if I make it paid and with 100% discount than it goes through proper add to cart and process works normal

    Tutor lms support team is good so I have emailed to support also, here just checking if someone else faced same issue. I hope someone comes up with the solution

    Thank in advance.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter five5ppppp

    (@five5ppppp)

    I am truly disapponted not to see any solution here.

    i saw many ppl have faced similar kind of issue, but all threads with no solution ?

    Hey @five5ppppp,

    Sorry about the delay in response. Can you please mention the name of the theme you’re using? The /#modal-login comes only if you’re using any of our themes or you have the helper plugin installed.

    Can you please check if there is a plugin conflict by deactivating all the plugins and switching to a default theme like Twenty Twenty?

    Thread Starter five5ppppp

    (@five5ppppp)

    skillate theme

    Please send an email to support at themeum dot com. We need to take a deeper look at the website configuration and installed plugins to find if there is a conflict.

    Hello,
    For me it is the same, what was the problem?

    Rafal

    Hello @rbartczak

    There was a bug in that version of the Skillate theme. . If you are our paid user download the latest version of the theme from https://www.themeum.com/dashboard/

    For further help, please send your query at [email protected]. Our dedicated support engineers will help you over there. .

    Thanks for your query. Have a nice day

Viewing 6 replies - 1 through 6 (of 6 total)
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