Compatibility issue and slowish support, but tons of functionality

  • ontheothersite

    (@ontheothersite)


    2 weeks ago

    Generally speaking great value for money. I’ve run into a serious compatibility issue from the go though (students wouldn’t be enrolled) that turned out to be incompatibility with WooCommerce HPOS in combination with custom check out field editors. Support was willing to help, but in my opinion slow (first response after 2 business days for a high-priority problem). The issue is sent to the developers for further consideration. Assuming it will be resolved in the near future, for now I’m happy with the workaround I found (turning off HPOS).

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support EricStylemixThemes

    (@ericstylemixthemes)

    Hello @ontheothersite,

    When WooCommerce Payment is enabled, payment progress will be managed by WooCommerce directly. The courses will be assigned to the Students when the status of the order is completed.

    Please note that not all payment gateways update the order status to “Completed”. Some may remain as “Processing” despite learners successfully making payments.

    In similar situations, several third-party plugins can update the order status after receiving payment.

    Kind regards

    Thread Starter ontheothersite

    (@ontheothersite)

    I appreciate your reply, however – as you can see in the support ticket I filed – this is not happening. The course is not seen as a course, it seems. In short – the whole thing just doesn’t work. I’ve been waiting for 2 days now to get support with this issue.

    Plugin Support mgordonStylemixThemes

    (@mgordon7)

    Please kindly check your support ticket as we already responded to the ticket directly

    Best regards

    Thread Starter ontheothersite

    (@ontheothersite)

    I will update my review accordingly.

    Plugin Support James StylemixThemes

    (@jamesstylemixthemes)

    Hi @ontheothersite,

    Thank you so much for your kind review update! We truly appreciate your support. If you ever run into any other issues or need further assistance, don’t hesitate to reach out—we’re always happy to help!

    Wishing you a wonderful week ahead!

    Best regards,
    Stylemix Support Team

Viewing 5 replies - 1 through 5 (of 5 total)
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