enrolling wrong address

  • Resolved jendigitalscrapper

    (@jendigitalscrapper)


    2 months, 3 weeks ago

    I have emailed support three days ago and have not heard from them. Disappointing.

    Please help…

    I have the Automatic Teachable Student Enrollment for WooCommerce plugin.
    It works GREAT, except for one thing. See linked image.
    –The customer was logged into my website with her yahoo address.
    –But her payment was linked to her gmail address.
    This transaction created a new account in our Teachable (using the gmail address) and added the class.

    The class should have been attributed to the classroom account using the yahoo address.

    Please advise.

    This has happened to about a dozen of my customers now.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WooXperto

    (@wooxperto)

    Hello,

    We are sorry for late reply, actually, Saturday and Sunday is our weekend that’s why you not get any response. please give us some time to check your issue. after that, we will give you an update.

    Regards,
    Hannan

    Plugin Author WooXperto

    (@wooxperto)

    Hello jendigitalscrapper,

    This plugin always grabs the customer’s billing email instead of user email. that’s why it’s happening like this.

    Regards,
    Hannan

    Plugin Author WooXperto

    (@wooxperto)

    Hello jendigitalscrapper,

    You said you have emailed us before three day ago but, somehow we are not got your email. if you our plugin pro user please send us a mail again at this ( [email protected] ) mail address. this is our support mail. after getting your mail we will response there as soon as possible.

    Regards,
    Hannan

    Thread Starter jendigitalscrapper

    (@jendigitalscrapper)

    RE: support email
    The only contact email I could find for you was hello@. Sorry.

    RE: billing address
    Can I issue a Feature Request for the website owner to be able to choose which address to enroll in?

    I’m sure you can understand that for Teachable, the user will very likely have a different billing email associated with their payment. When that happens, the plugin applies the enrollment incorrectly. That is very frustrating for both the student and the school.

    Plugin Author Hannan

    (@phpcoderhannan)

    Hello jendigitalscrapper,

    we are really sorry for that, you can not find our support mail. by the way, this [email protected] is our plugin?support email which I have said to you on my previous reply. However, we need to more discuss about your this topic ” Can I issue a Feature Request for the website owner to be able to choose which address to enroll in?” . as per your requirement it’s need to add a new option at our pro plugin for you. since, you are our pro user so please contact at this [email protected] mail for more discussion.
    we will try to more describe about this topic on there.

    Regards,

    Hannan

Viewing 5 replies - 1 through 5 (of 5 total)
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