Enrollment is not working anymore

  • Resolved Alex

    (@alexmastermind)


    1 year, 1 month ago

    The users are not being enrolled on Moodle courses after a purchase. It was working a few months ago. I even followed the setup again but it’s not working anyway.

    When I try the Mooowoodle Test Connection it fails for User Creation, User Data Update, User Enrolment, User Unenrolment and All Test. The log shows “moowoodle error:Valor inválido de parametro detectado” (which means “invalid parameter value detected”).

    I’m using WordPress and Moodle in Brazilian Portuguese (pt_br) and I’ve noticed some people having similar issues, but their solution at the time is not working for me right now.

    Can you help me please?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Dualcube

    (@dualcube)

    Hi @alexmastermind, sorry to hear that you have faced the issue.

    Let us consult with our developer regarding this. We will keep you posted.

    Plugin Author Dualcube

    (@dualcube)

    Hi @alexmastermind, our replies are inline :

    • The users are not being enrolled on Moodle courses after a purchase. It was working a few months ago. I even followed the setup again but it’s not working anyway.

    >> First check whether the courses are connected with the product.
    If there is no such issue, then it seems like serve is not able to process this information within the server timeout settings.

    Now you can increase the timeout to 15 (or 30 at max) via our MooWoodle >> Settings >> System Settings : https://prnt.sc/KrQOrGrKJ_GK
    Let us know if this fixed the issue.

    • When I try the Mooowoodle Test Connection it fails for User Creation, User Data Update, User Enrolment, User Unenrolment and All Test. The log shows “moowoodle error:Valor inválido de parametro detectado” (which means “invalid parameter value detected”).

    >> May I know which version of Moodle are you using? If you’re using Moodle version 4.2 or higher, Moodle provides detailed error messages to pinpoint the issue.

    Additionally, if you could reach out to us via our support forum https://dualcube.com/forums/, we would be able to assist you further.

Viewing 2 replies - 1 through 2 (of 2 total)
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