Entire page gone – replaced with "?????e??"

  • * Front-end error
    * Site: https://cheryl-johnson.com/
    * Theme: https://themify.me/themes/agency
    * Plug-ins (all up-to-date):
    — W3 Total Cache (already tried clearing it in it’s entirety – didn’t help)
    — Contact Form 7
    — Meta Generator and Version Info Remover
    — WP Lightbox 2

    _________________________________
    History (Possibly Unrelated):
    _________________________________
    Whenever WordPress would update, it would automatically update my theme, but instead of updating it, WordPress would install a different theme with a similar name, which would destroy all of the functionality and the visual appearance of my website.

    It took me a long time to figure out that it was installing a new theme with an almost identical name, at which point I reinstalled the newest version of my theme, and everything worked just fine.

    _________________________________
    Current Problem
    _________________________________
    When I go to my website (cheryl-johnson.com/), the entire page is filled with letters and symbols (“?????e??…”).
    Screenshot: https://drive.google.com/file/d/0B5Nj8d53FpTHTk83VVlpTURDRlE/view?usp=sharing

    When I log into the backend of the site, the website looks and functions normally.
    Screenshot: https://drive.google.com/file/d/0B5Nj8d53FpTHdE5FcnFVZFcxemc/view?usp=sharing

    I have tried this on Firefox and Chrome, desktop and mobile, with the same results.

    The theme that is currently installed is the correct one.

    The website was working properly on 2/27/16.

    All of my plug-ins are up-to-date.

    I’m in the middle of a job search, and I REALLY need this website to be working properly! Does anyone have any idea as to how this issue can be resolved?

    Thank you for your time. ??

    Best,
    Cheryl

Viewing 3 replies - 1 through 3 (of 3 total)
  • lisa

    (@contentiskey)

    have you tried to switch to wordpress default theme like twenty twelve?
    have you done a malware check?

    Thread Starter caj-trixie

    (@caj-trixie)

    Well, that was simple. I tried switching themes, and twenty sixteen worked perfectly, so I guess it’s a theme issue. XD

    Thank you. ??

    lisa

    (@contentiskey)

    Good luck in job search.

Viewing 3 replies - 1 through 3 (of 3 total)
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