Entries going to trash

  • Resolved TVoltz

    (@tvoltz)


    3 years, 5 months ago

    I have found on more than one site that legitimate entries are ending up in the trash. This plugin works so well on spam, and the spam is landing in the spam folder – but since entries are going to trash, they are not being sent. Any ideas? For Now I have disabled the plugin.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author GravityKit

    (@gravityview)

    Hi @tvoltz, thanks for sharing your experience!

    The Zero Spam plugin doesn’t send entries to the Trash. The plugin only tells Gravity Forms whether an entry is spam or not.

    I would bet that another plugin is moving entries to the trash. Here are a couple thoughts:

    Are you using ForGravity’s Entry Automation Add-On? That would explain how entries are being trashed.

    Or perhaps a Gravity Flow feed is configured to trash something automatically?

    Please try disabling other plugins and leave Gravity Forms and Zero Spam active. Does the issue still happen? Either way, please let us know!

    Thread Starter TVoltz

    (@tvoltz)

    @gravityview Thanks for your reply. Perhaps there was a conflict with another anti-spam plugin – all I know is when I disabled the Gravity Anti-spam the problem stopped. There was not an Entry Automation add-on – I have since switched everything up so I can no longer test. Thanks.

    I am having the same problem on a client’s site: when GF Zero Spam is active, all entries are being marked as spam. Looking at the entry dates this seems to be happening since the end of juli. Before that it was working perfectly.

    There are no other anti spam plugins active.

    GForms 2.5.9
    GF Zero Spam 1.1.3

    Hope this helps.

    Cheers, Tibor

Viewing 3 replies - 1 through 3 (of 3 total)
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