ENVIO GRATUITO NO FUNCIONA SI SUPERA 100€

Hello emmacastelo,

Thank you for contacting WooCommerce support.

When I add a product to the cart and it exceeds the cost limit set to be free it does well but … when I add more products and the cart exceeds 100€ the shipping costs reappear.

For example: free shipping from 59€.
If the cart is 60€ the shipping is free but if the cart exceeds 100€ the shipping costs appear again.

I understand the issue you’re experiencing with the shipping costs reappearing when the cart exceeds 100€.

Could you please share screenshots of the Free Shipping settings you have configured?
This will help me gain a clearer understanding of your setup and pinpoint any potential issues.

Looking forward to assisting you further!

Hola, aquí os comparto las capturas de pantalla.

Cuando el pedido es inferior a 100€ lo hace bien

Pero cuando excede de 100€ ya no sale lo de envío gratuito

Sinceramente no lo entiendo, anteriormente funcionaba correctamente.

Muchas gracias!!

Hey @emmacastelo ,

Thanks for sharing that! I’m not seeing anything in the configuration that could be causing the issue. Are you currently using any Shipping plugins?

I’d like to take a closer look at your sites current environment, can you please share a copy of you System Status Report? You can find this via?WooCommerce?→?Status. Select?Get system report?and then?Copy for Support.

Cheers!

Buenos días,

No estoy usando ningún plugin externo para los envíos, es el propio de woocommerce.

Os envío el informe de woo

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Espero vuestra respuesta.

Saludos

Emma

Hey @emmacastelo ,

Thanks for sharing that. Your sites System Status Report looks good – not seeing anything out of place there that could be triggering the issue.

It’s possible that there may be a theme/plugin conflict happening here. To check, can you run through a conflict test and see if this resolves the issue? Here’s how you can do that: How to Test for Conflicts.

Please let us know how this goes!

Hey @emmacastelo ,

I’ve been looking into this a bit more, and I’ve spotted something very particular in your screenshots, that stand out.

Can you try changing “,” with “.” (for example 6,00 to 6.00) and see if this does the trick?

Please let us know how this goes!

Hola,

Me quedé muy sorprendida al leer el correo con esta propuesta de cambiar la “,” por un “.”

Pero he de decirte QUE FUNCIONó!!!

Ahora me sale el envío gratuito perfectamente.

Menos mal, ya que comprobé si había conflictos y no me funionó y estaba un poco desesperada por el tema.

Muchas gracias por vuestra colaboración. Sois geniales ya que os preocupais por nuestros problemas.

De verdad, Gracias!

Doy por cerrado el tema.

Hey @emmacastelo ,

Hello,

I was very surprised when I read the email with this proposal to change the “,” to a “.”

But I have to tell you THAT IT WORKED!!!

Now I get free shipping perfectly.

Thank goodness, since I checked for conflicts and it didn’t work and I was a little desperate about the issue.

Thank you very much for your collaboration. You are great because you care about our problems.

Really, thank you!

I’m closing the issue.

Ah, I’m really glad to hear that that did the trick! You’ve very welcome, happy to help. ?? Since this has been resolved, feel free to create a new topic if you need any further support.

Also, if you have a minute, we’d love it if you could leave us a review:?https://www.ads-software.com/support/plugin/woocommerce/reviews/

Cheers

Buenos días.

Venía con este mismo problema y, efectivamente, al cambiar la “,” por el “.” en la cantidad mínima para el envío gratuito se soluciona el problema

Así que aprovecho para agradecer a la comunidad la ayuda.

Hi @samuelibon,

So I take this opportunity to thank the community for their help.

I’m glad we were able to help! If you have a few minutes, we’d love if you could leave us a review:?https://www.ads-software.com/support/plugin/woocommerce/reviews/