EOT Grace Period and Automatic Demotion

  • I’ve tried to set an EOT grace period of 2592000 seconds (30 days). Set under “PayPal Options” -> “Automatic EOT Behavior”.

    My issue is that s2member is still demoting users before the grace period is up.

    For instance, today is 10/1. Today I set the EOT grace period. I understand that doing so wouldn’t retroactively “promote” a user back to their level from Free Subscriber.

    I’ve gone in and edited users that should be allowed to still have access to the content respective of their member level. (Users that had an EOT of 9/30)

    The problem is that s2 is demoting these users back to Free Subscriber minutes later.

    Is there somewhere else in the s2 settings that I manage EOT options? I need users to not be demoted until the 30 day grace period is over after their EOT.

    https://www.ads-software.com/plugins/s2member/

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  • Is paypal the processor you’re using? I use authorize.net but still had to set the grace period to 0 in the paypal settings to get auto demotion to work correctly so I’m assuming it has some issues.

    Thread Starter mynameisjimi

    (@mynameisjimi)

    Yes I’m using paypal. Going to submit an official pro support ticket and post the findings here.

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