ERR_CONNECTION_TIMED_OUT

Hi,

Are you using a security plugin? If yes, then try using the plugin after deactivating it for the time being. ??

Regards,
Hardeep

Hi, I installed the plugin (fine), went to appearance > login customers (fine), tried to change the logo, and it stalled on me and timed out.

Now both my home page (https://zelaphas.com) and my login page time out.

So I’m guessing unless I can get to my FTP and delete the plugin, I won’t be able to access my site (nor will anyone else) in the meantime.

Let me know if this is a known issue and if there’s a workaround. I was trying to update remotely so I don’t have access to my FTP just yet.

Thanks for the plugin, I’m sure it’s great but right now I’m lead to believe that using it completely crashed my site and now I can’t log in.

I too am having a similar problem.

I recently installed this plugin and I’m now unable to access my site. Now it states: “This webpage is not available ERR_CONNECTION_REFUSED”

Everything was working fine until I installed this plugin and tried to edit the login background color.

I’m unable to access my wordpress admin to remove this plugin, so I have removed the plugin’s folder through my host server’s FTP. This did not fix the issue, so I have also disabled all plugins through my phpMyAdmin files.

With folders deleted, and all plugins disabled, I am still unable to access my website.

I’m not sure if this is something that takes time to update, or if there is something else I need to do.

Let me know if you have any luck with your issue.

Ok, well after some more messing around I have fixed my issue. I thought I would post this in case it would also help you.

I ended up deleting all related files and folders for both this plugin and my security plugin within FTP and PHP. I then renamed both the ‘plugins’ and the ‘themes’ folders to ‘pluginsXX’ and ‘themesXX’.

Then after completing that, I then went to my site and found I was still having trouble viewing anything on both the front and back ends..

So, I then redirected my browser to:

https://www.yourdomain.com/wp-login.php?action=logout with ‘yourdomain’ being your actual domain

This then fixed my issue and finally showed my site’s login screen. I am now able to login and edit my site like normal. I then reinstalled my security plugin and was good to go. I do not plan to reinstall this plugin as it isn’t really necessary for my site and I don’t want to go through this again.

Give this a try, I hope it works for you too.