ERR_FAILED – This site can’t be reached

  • Resolved olgamm

    (@olgamm)


    8 months, 1 week ago

    Hello, I have noticed that I get “This site can’t be reached” only for the checkout page. This is happening for desktop and mobile. From different devices.
    Mainly in Chrome & Safari browsers [both normal Window and incognito].

    I have everything off, I click reset also. The problem still persist
    I added the checkout URL to exclude but nothing changed.

    in the console I also get “The FetchEvent for “https://domain.com/checkout/” resulted in a network error response: a redirected response was used for a request whose redirect mode is not “follow”.”

    When I add a product to the cart a popup appears, when I click on the checkout button, the page is not loading i get “ERR_FAILED”. Also from the mini cart if I click checkout I get the same error.
    But if I go to the cart page and then from the cart click proceed to checkout then the page loads normally.

    Thanks in advance, Olga.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Magazine3

    (@magazine3)

    Hi, thank you for reaching out to us. Could you please share the URL once so we can check on our end?

    Thread Starter olgamm

    (@olgamm)

    Hi, you can find the page here.

    Plugin Author Magazine3

    (@magazine3)

    Hi, thank you for sharing this, and we apologize for the delayed response. Kindly check the conflict once with the theme and other plugins. Sometimes mixing plugins can lead to such issues. Please check this once and let us know if the issue persists.

    • This reply was modified 8 months, 1 week ago by Magazine3.
    Thread Starter olgamm

    (@olgamm)

    Hello, the issue persist. I deactivate the plugins and changed theme.
    Sorry for my late response.

    Plugin Author Magazine3

    (@magazine3)

    Hi, could you please share a short video demonstrating the exact issue occurring on your end? This will allow us to assess it accurately and provide a quick solution. Also , kindly share the URL on which you need a help.

    Thread Starter olgamm

    (@olgamm)

    Im sending you a weTransfer link to download the video
    https://we.tl/t-411NuW4Ku4

    At the end of the video i clicked ctrl + F5 and the checkout page loaded correctly.

    Mainly is happening in incognito mode. I tried to change the cache strategy, but it didn’t change anything.

    thanks in advance.

    Plugin Author Magazine3

    (@magazine3)

    Hi, We are checking this concern and we will provide you an update shortly. We request your patience in the meantime.

    Plugin Author Magazine3

    (@magazine3)

    Hi, We have released the new update version 1.7.69 , kindly update the plugin with latest version and clear the cache from everywhere including server side and recheck. If the issue persist , let us know.

    Thread Starter olgamm

    (@olgamm)

    Thanks for the info, i will update and check the results.

    Plugin Author Magazine3

    (@magazine3)

    Sure.

    Thread Starter olgamm

    (@olgamm)

    Hello, i think the problem is solved. Thanks

    Plugin Author Magazine3

    (@magazine3)

    Glad to hear that your issue has been resolved. We are marking this thread as closed for now but if you need any help, please let us know. Have a great day ahead!!

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘ERR_FAILED – This site can’t be reached’ is closed to new replies.