ERR_HTTP2_PROTOCOL_ERROR

  • Resolved buttersnot

    (@buttersnot)


    1 year, 11 months ago

    Hello, 3 weeks ago, I sent an email with the details of this error I’ve been having on the Pro version. I haven’t heard back anything, despite sending a reminder, so I figure I should try here.

    All the links/options work flawlessly, as far as I can tell, with the exception of one. When trying to view the Traffic Summary, I am greeted with an error message, which varies slightly depending on the browser used.

    Under Firefox, it only says:

    “An error occured during a connection to.. “

    But under Chrome, I get more details:

    The webpage at?https://<domain-name>/wp-admin/admin.php?page=wsm_traffic?might be temporarily down or it may have moved permanently to a new web address.

    ERR_HTTP2_PROTOCOL_ERROR

    I’ve tried different browsers, cleared cache, tried in Incognito mode, tried from a Ubuntu desktop, tried from a Windows desktop, and get the same result.

    As stated before, all the other menu options work fine. It’s only the summary one. Any idea how to fix this?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author osama.esh

    (@osamaesh)

    hello,

    thank you for getting back to us, we are sorry for any inconvenience caused to you.

    Please forward the email to our support email and we will help you.

    Suggestion:
    – Deactivate and remove the plugin
    – Reinstall it again from your account
    – Activate it and check.

    If you have the same issue, please try deactivating the plugins one by one and try..

    Thread Starter buttersnot

    (@buttersnot)

    Thank you for your response. The original emails were sent to support and were not responded to, that’s why I’m here.

    The only other plugin I have is Akismet and it is disabled. I have uninstalled and reinstalled the Visitor plugin, same results.

    Thread Starter buttersnot

    (@buttersnot)

    Any suggestion on what I can try, or something else I could provide to assist in resolving this?

    thank you

    Plugin Author osama.esh

    (@osamaesh)

    hello,

    Checking for error logs is the first step for determining the nature of the problem. To check for error logs, follow these steps:

    1.Check the log files for error messages. Examine errlog.log first.

    2.If indicated, check optional log files for error messages.

    3.Identify the errors associated with your problem.

    Thread Starter buttersnot

    (@buttersnot)

    I couldn’t find anything in the logs. I did, however, resolve the issue, although I don’t understand what the change has to do with this plugin. All I did is add the following lines in .htaccess:

    <IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

    reloaded the page, and it’s working perfectly. Any idea ?

    Plugin Author osama.esh

    (@osamaesh)

    Perfect! This was a server configuration issue.

    Thank you for sharing the solution ?

Viewing 6 replies - 1 through 6 (of 6 total)
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