Erreur lors de l’activation du plugin

  • Resolved jean1999

    (@jeantalgornthomas)


    4 years, 6 months ago

    Hello,

    I am currently working on a wordpress project that requires a ticketing tool and the JS Help Desk extension perfectly fulfills my expectations however, when I try to activate it I get this error:

    L’extension n’a pas pu être activée, car elle a déclenché une erreur fatale.
    Fatal error: Uncaught Error: Call to a member function add_cap() on null in /home/clients/bb6fefac56c7c153ed07fa0b80f58510/sites/xxx/wp-content/plugins/js-support-ticket/includes/activation.php:21 Stack trace: #0 /home/clients/bb6fefac56c7c153ed07fa0b80f58510/sites/xxx/wp-content/plugins/js-support-ticket/includes/activation.php(13): JSSTactivation::addCapabilites() #1 /home/clients/bb6fefac56c7c153ed07fa0b80f58510/sites/xxx/wp-content/plugins/js-support-ticket/js-support-ticket.php(125): JSSTactivation::jssupportticket_activate() #2 /home/clients/bb6fefac56c7c153ed07fa0b80f58510/sites/xxx/wp-includes/class-wp-hook.php(287): jssupportticket->jssupportticket_activate(”) #3 /home/clients/bb6fefac56c7c153ed07fa0b80f58510/sites/xxx/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array) #4 /home/clients/bb6fefac56c7c153ed07fa0b80f58510/sites/xxx/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #5 /home/cl in /home/clients/bb6fefac56c7c153ed07fa0b80f58510/sites/xxx/wp-content/plugins/js-support-ticket/includes/activation.php on line 21

    Could you help me ?

    • This topic was modified 4 years, 6 months ago by jean1999.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author JoomSky

    (@rabilal)

    Hi,

    Please try to activate with Admin user. Or user who has Admin role.

    Thread Starter jean1999

    (@jeantalgornthomas)

    Hello,

    Thank you for your reply !

    I am already an administrator on the wordpress!
    Could it be possible that the plugin interferes with another?

    Plugin Author JoomSky

    (@rabilal)

    Hi,

    Can you open ticket at jshelpdesk.com and also send site address.
    We will check it.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Erreur lors de l’activation du plugin’ is closed to new replies.