Erro ao finalizar a compra

Hi @comalmacreativestudio,

Thanks for reaching out!

Hello, good morning,

When I’m doing the final purchase process, to test, I get the following sentence “Error finalizing the order. Please try again.”

Can you help me?

It looks like you are experiencing issue on checkout, and the above error message is being displayed, correct?

I have gone to your site to try and replicate the issue, but it looks like the site is not yet live?

Can you please clarify if this occurs with all payment methods on your site, or only with specific ones? If the latter, please can you clarify which gateways/methods result in this error?

Additionally, has this been an ongoing issue or one that recently surfaced? If it is a more recent issue, do you recall any updates/changes made to the site prior to this popping up (changing/adding payment gateways, recently added custom code, adding/updating plugins, switching themes, etc.)

Lastly, can you please share the following:

• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
• Order notes: Please can you share a screenshot of the order notes for any order that received this error on checkout but was still charged.

If you do not already have a screenshot tool installed, Snipboard.io can be used for easily sharing screenshots. Please follow the instructions on that page, then paste the URL in this thread

Once we have more information, we’ll have a better starting point to begin troubleshooting ??

Looking forward to your response!

<font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>Olá, pe?o desculpas pelo erro em n?o ter o site online. </font></font>
<font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>Já coloquei online para poder verificar. Deixo imagem em anexo com o erro que me aparece. O método de pagamento é transferência bancária, o erro só acontece com este método de pagamento porque é o único método que o site terá.</font></font>

https://snipboard.io/Vxz6LH.jpg

• This reply was modified 1 year ago by comalmacreativestudio.
• This reply was modified 1 year ago by comalmacreativestudio.

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attachment: 46<br>bsf_custom_fonts: 1<br>customize_changeset: 11<br>custom_css: 1<br>e-landing-page: 1<br>elementor_library: 41<br>everest_form: 2<br>nav_menu_item: 62<br>page: 31<br>post: 38<br>product: 43<br>product_variation: 3<br>revision: 1519<br>shop_order: 8<br>socialproofslider: 1<br>wpcf7_contact_form: 3<br>wp_global_styles: 3 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (27)

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ShopLentor – WooCommerce Builder for Elementor & Gutenberg: por HasThemes – 2.4.9<br>Side Cart WooCommerce: por XootiX – 2.1<br>Ultimate Add To Cart Button For WooCommerce: por BinaryCarpenter.com – 1.122 Dropin Plugins (2)

advanced-cache.php: advanced-cache.php<br>maintenance.php: maintenance.php Must Use Plugins (2)

Elementor Safe Mode: por Elementor.com – 1.0.0<br>ManageWP - Worker Loader: por GoDaddy – 1.0.0 Settings

API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: right_space<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Página da Loja: #8 - /loja-3/<br>Carrinho: #9 - /cart-2/<br>Finalizar compras: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.<br>A minha conta: ? A página n?o contém o shortcode [woocommerce_my_account].<br>Termos e condi??es: #2378 - /termos-e-condicoes/ Theme

Name: Vecna<br>Version: 1.0.3<br>Author URL: https://themeforest.net/user/LaStudio?ref=LaStudio<br>Child Theme: ? – Se estiver a modificar o tema do WooCommerce ou um tema principal que n?o construiu pessoalmente<br>recomendamos o uso de um tema dependente. Veja: Como criar um tema dependente

WooCommerce Support: ? Templates

Overrides: vecna/woocommerce/loop/add-to-cart.php<br>vecna/woocommerce/product-searchform.php<br>vecna/woocommerce/single-product/price.php<br>vecna/woocommerce/single-product/product-image.php Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-11-11 11:10:14 +00:00<br>Options: ?<br>Notes: 135<br>Onboarding: completed Action Scheduler

Cancelada: 2<br>Oldest: 2023-10-30 14:36:22 +0000<br>Newest: 2023-11-03 12:15:12 +0000

Concluída: 221<br>Oldest: 2023-10-10 15:51:55 +0000<br>Newest: 2023-11-10 12:16:13 +0000

Falhada: 3<br>Oldest: 2023-10-25 13:27:03 +0000<br>Newest: 2023-11-09 12:33:48 +0000

Pendente: 1<br>Oldest: 2023-11-11 09:31:50 +0000<br>Newest: 2023-11-11 09:31:50 +0000 Status report information

Generated at: 2023-11-10 12:23:29 +00:00<br>`

Já está resolvido. Obrigada pela ajuda ??

Hi @comalmacreativestudio,

It’s already solved. Thank you for your help ??

Great to hear that the issue has been resolved! It’s always a pleasure to assist our users and ensure that your WooCommerce experience is smooth and efficient.

I’ll go ahead and mark this thread as resolved. However, if you ever have more questions or issues in the future, don’t hesitate to kick off a new topic.

We’d be thrilled if you could spare a few minutes to leave us a review at ?? https://www.ads-software.com/support/plugin/woocommerce/reviews.

Cheers!

Estou com o mesmo desafio em https://escolamarketingdigital.pt como resolveste?

Hello @marcogouveia,

I suggest that you start a new thread with your case, so that we don’t mix several troubleshooting sessions in one thread.

Even if the symptoms are the same, perhaps the underlying problem is different in your case.

Cheers!