Error 10426

  • Resolved jjfc

    (@jjfc)


    3 years, 6 months ago

    We are experiencing an error 10426 when using this plugin. It says “ PayPal error (10426): An error (10426) occurred while processing your PayPal payment. Please contact the store owner for assistance.”

    Upon checking some other threads, this is caused by a mismatch between the cart total and amount total in the checkout page. Our website’s is setup to hide the shipping options on the cart page. Once the customer is at the checkout page, this is the only time they will be able to select a shipping option and a price calculation depending on the address entered. We made it this way to avoid confusion on the shipping calculation difference while on the cart page since an. address is not yet entered. With this setup, for example, if the cart total is $100 and at the checkout page the total will be $150 ($100 + $50 shipping), this seems to be causing this mismatch amount error. Is there a fix or possible solution to bypass this default setup of PayPal Checkout plugin?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @jjfc,

    The error 10426 was related to these issues(below) and were fixed about 2years back and we haven’t seen it appear again. Are you using the latest version of the Paypal checkout payment gateway plugin? If not could you update and check for these errors?

    https://github.com/woocommerce/woocommerce-gateway-paypal-express-checkout/issues/337 closed in 2018.
    https://github.com/woocommerce/woocommerce-gateway-paypal-express-checkout/issues/517 Closed in Jan 2019.

    We might need to look at the logs of your site and site status report to troubleshoot this further. Would you be able to share them with us? You can find the status report via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response. Please feel free to remove any confidential information from the logs.

    Feel free to create a ticket at WooCommerce.com > My Account > Support if you prefer emails for privacy reasons. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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