ERROR

Hello. Sorry about that. We will check.
This link seems to be broken, I’m getting a 504 status. Can you provide another one?

—- UP
Alright the links are working now.

• This reply was modified 1 year, 5 months ago by ChatBro. Reason: update

also on wordpress the chat is gone (one turns out but it’s not mine): https://ibb.co/TPD1MPT

instead on the site there is: https://ibb.co/gWyVMdt

I THINK THE ACCOUNT (SITE) is not connected to the plugin..but I can’t do it if “CHATBOT PROFILE (PLUGIN) doesn’t work.

• This reply was modified 1 year, 5 months ago by Devcr3.

I am preparing an update that will correct the migration to the new version and allow you to link your account with the plugin. Please wait.

thanks, I wait

Released an update with fixes. Please update.

Instructions on how to add your chatbro profile to the plugin.
1) Go to your profile on chatbro.com and click “Enable api”. Copy “Account ID” and “Account Secret”.
2) Go to the chat plugin, then to the 4th tab of the plugin settings. Paste the copied data into the appropriate fields and click “Save changes”.

ok thanks, i’ll try it soon

with the new update the account connected to the plugin (even if “chatbot profile and “prices” do not work) but another error has arisen, i.e. the shortcode [chatbro] DOES NOT WORK. The shortcode placed on the pages does not bring up the chat

this is my configuration: https://ibb.co/MSnhdxw

• This reply was modified 1 year, 5 months ago by Devcr3.
• This reply was modified 1 year, 5 months ago by Devcr3.

I have not yet understood why the profile and prices tab does not work, because this is just an iframe. Regarding the shortcode, since your profile is imported, then for the desired chat, use the “copy shortcode” button.

Although, I think I know what is the reason that these tabs are not displayed. What language is your wordpress using?

Italian language

I use the shortcode ?[chatbro]?
it’s not right?

i have 1 chat, in the documentation it says to use this shortcode…before the update it worked

• This reply was modified 1 year, 5 months ago by Devcr3.

ps: i copied the shortcode with ID(chat) as you suggested but it doesn’t work.. there will be some error in displaying the shortcode

An update with fixes has been released. “Chatbot profile and ‘prices’ should now work.

About shortcodes. Is the chat displayed without using a shortcode? If you just set it to “Show popup chat” as “everywhere”.

yes, with “everywhere” the chat is shown on the whole site EXCLUSIVELY in the “footer” but the shortcode is NOT shown

with “everywhere” two chats appear on the page where the shortcode is present: https://files.fm/f/cmzzfkv6j