Error 2101 "Unable to create a new directory"

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor WPBackItUp

    (@wpbackitup)

    Hi Nick,

    Sorry you are having trouble with your backup. Have you submitted a support ticket yet? Please go to the link below and fill out the support request form.We recommend that you provide as much detail as possible and we’ll be in touch soon.

    https://www.wpbackitup.com/support

    Thanks.

    Chris

    Thread Starter Nick M.

    (@nick-m)

    Hi Cris,

    I have contacted you via WP BackItUp support portal five days ago and I have sent you an e-mail on June 14. You can easily check out my correspondence with your colleague Jeremy. Unfortunately, he asked me what license I’m using and after that the support has ended (June 15).

    Thanks,

    Nick

    Plugin Contributor WPBackItUp

    (@wpbackitup)

    Hi Nick,

    Sorry for the confusion. We are working on it and we were able to send a response. The ticket id is 422. I am not sure if you got the email but I sent it again today so we can proceed and fix this asap.

    This is our recent response.
    Nick,
    Unfortunately we dont offer team viewer support but tell me a bit more about whats going on. When does your screen go blank, when the backup starts or when you login to your dashboard?

    Thanks
    Chris Simmons
    WP BackItUp Plugin Author
    https://www.wpbackitup.com

    Thread Starter Nick M.

    (@nick-m)

    Thank you, Chris! The plugin works again flawlessly.

Viewing 4 replies - 1 through 4 (of 4 total)
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