• Resolved flushdrew

    (@flushdrew)


    Hello,

    I have the following error on lots of product :

    Error: The characteristic of the Type object is missing. (21919303)
    “1 warning(s)
    Warning: PayPal cannot be used for payment services. (21920208)

    How can i resolve it please ?

    Thank you

Viewing 1 replies (of 1 total)
  • Plugin Support WP Lab Support

    (@wp-lab-support)

    Hi @flushdrew

    Thanks for reaching out today.

    This means you need to provide a value for the “Type” item specific as it is a new item specific eBay is requiring sellers to provide in many categories now.

    WP-Lister takes product attributes in Woocommerce and sends them to eBay as item specifics by default. All you need to do is visit the attributes tab in your edit product page, add an attribute, then in the box to the right put in the value of the attribute. Then when you send this item to eBay those product attributes will be listed as item specifics on eBay.

    Or if you would like, in WP-Lister Pro for eBay, the Item specifics box will show in the Listing Profile and edit product page after you select a category, (the lite version only includes this feature on each edit product page and not in the listing profile) and all you will need to do is input the value once, and every listing linked to that listing profile will use that value.

    You can read more about item specifics here:

    https://www.wplab.com/plugins/wp-lister-for-ebay/documentation/profiles/#Item_Specifics

    https://www.wplab.com/list-your-products-with-item-specifics-recommended-by-ebay/

    If your products do not have any brand, you can simply enter “Does not apply” in the item specifics table, or product attribute value. There is also a setting in the Pro version that will automatically add does not apply for you if an item specific is left blank which is discussed here: https://docs.wplab.com/article/122-error-required-field-ean-is-missing-21919301-on-ebay

    If your item specifics are not loading in the item specifics table of WP-Lister:

    First, I would suggest making sure your token is working properly with eBay, are you able to revise/list new items to eBay? If yes, there is no issue with your token, if not and you receive messages about tokens, you should fetch a new token from eBay by browsing to the accounts page of WP-Lister, mouse over the account in question, click “Edit” and follow the instructions in the right hand side bar.

    If that is not the problem, could you please try refreshing your account details ? Browse to the “Accounts” page of WP-Lister and click the “refresh details” link. Then open the product again and check the item specifics table. That should fix this. If it doesn’t, could you remove the eBay category, then re-select it and see if that works?

    If that does not help, please set the “Item specifics cache” setting on the developer settings page of WP-Lister to “No” and try again.

    If that still does not fix this, you could provide product attributes in WC which will be sent to eBay as item specifics as explained above.

    If none of that fixes this issue, please reach out to our support here: https://www.wplab.com/request-support/ for further assistance.

    As for the warning, you need to remove Paypal as a payment option since eBay managed payments already includes Paypal as a payment option.

    Kind regards,
    John

Viewing 1 replies (of 1 total)
  • The topic ‘Error 21919303 & 21920208’ is closed to new replies.