Error 2nd payment with Stripe

  • Resolved berama

    (@berama)


    11 months ago

    Hi,

    I have received email completed order for 2nd payment of a customer but in Stripe dashboard does not appear and suscriptions it’s “On-hold” in suscriptions table and I have this error on woocommerce orders :?

    Stripe Failed Reason (The provided PaymentMethod was previously used with a PaymentIntent without Customer attachment, shared with a connected account without Customer attachment, or was detached from a Customer. It may not be used again. To use a PaymentMethod multiple times, you must attach it to a Customer first.)

    Could you help me?

    Thanks and best regards

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hello,

    Please tell us is this happened with any specific user or with all payments of Stripe users, this is happening for you,

    Also if you have any screenshot of error, than please send us, so we can have closer look over it

    Thank you

    Thread Starter berama

    (@berama)

    Hello, It only happened with one user. I made a trial subscription with other user and today the second subscription was charged without error. I change from test api to production and back again and I don’t know if that caused the failed charge the first time. Another question is that I use a plugin for stripe management fees but the stripe management fee is only charged in the first subscription, not in the second charge. Could you help with this?

    Attached error. https://esperanzaenaccion.es/wp-content/uploads/2023/12/descarga-1.jpg

    Thanks and in advance

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    It is due to some problems while saving the card for future payment, this is customer customer-specific problem

    Thank you

    Thread Starter berama

    (@berama)

    Hi,I have already run a daily suscription in production and the subscription is ok. I tried a daily subscription but the payment is never made at the same time. It is delayed between 2 and 3 hours and the payment was almost made the next day. Can a time be set for payment?

    Thanks a lot!

    Icono de Validado por la comunidad

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    We are using the scheduler which runs hourly for the renewal process, your site must have activities to run the scheduler on time.

    Thank you

    Thread Starter berama

    (@berama)

    Hello, but What do you mean have activities? How can I do it?

    Thanks a lot

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    The scheduler will run when have any traffic on your site

    Thank you

    Thread Starter berama

    (@berama)

    Hi again,

    Does it mean any traffic (i.e. client requests without being logged) or admin traffic (i.e. access to the administration panel, for example)?

    For the subscription renewal and avoid any type of traffic, could be possible to select any plugin configuration to solve this issue? It means that the renewal of the subscription would be automatically.

    Thanks and best regards

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    We are using the woocommerce scheduler for the renewal payment, it happens automatically
    And scheduler works when your site has some traffic

    Thank you

    Thread Starter berama

    (@berama)

    Hello,

    Thanks, then could you confirm to me if it is not necessary to be logged in to run the scheduler? Can traffic be generated by any user who visits the website?

    Thanks in advance

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    Here the traffic means, that a user should visit your site and it does not matter whether he logs in or not, it can be a guest user as well

    Thank you

Viewing 11 replies - 1 through 11 (of 11 total)
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