Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @ten386 – There is a theme related jQuery issue being thrown before the image errors are being referenced. I suspect a conflict with another active plugin or the current theme (rare but the referenced first error points to the theme).

    Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    As noted, in rare cases, it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    Thread Starter ten386

    (@ten386)

    THanks for the reply, It might be the theme.

    Thread Starter ten386

    (@ten386)

    well hi, I’ve already disable the plugins and theme. Still having the same issue while all the theme and plugins are disable.

    Plugin Contributor photocrati

    (@photocrati)

    @ten386 – I am not understanding your reference to disabling the theme, can you provide any more context to that?

    Thanks!

    – Cais.

    Thread Starter ten386

    (@ten386)

    Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    What I mean is, I’ve disable and use a twenty sixteen theme of WordPress. And also disable the plugins except for NextGen gallery. Still having this kind of issue. https://screencast.com/t/y7PgMLdwlS

    • This reply was modified 8 years, 5 months ago by ten386.
    Plugin Contributor photocrati

    (@photocrati)

    @ten386 – I’m not seeing the same thing as your screen shot; this is what I am seeing: https://take.ms/Lam4x which is what I would expect. Are you still having the same issue?

    Thanks!

    – Cais.

    Thread Starter ten386

    (@ten386)

    hi Cais, yes still having the same issue compare to your screenshots.
    https://www.screencast.com/t/HAnV6KqmiH

    Plugin Contributor photocrati

    (@photocrati)

    @ten386 – Going to the same URL as indicated in your latest screen capture I am still not seeing any issues … https://take.ms/4Cr6u (display looks correct), https://take.ms/sEx8c (no errors).

    Is it possible this is browser related? Have you tried any troubleshooting from that aspect?

    Thanks!

    – Cais.

Viewing 8 replies - 1 through 8 (of 8 total)
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