Error 404 Not Found / nginx when building package

  • Resolved Boris

    (@borisko)


    9 years, 5 months ago

    Hi !

    I’ve been using Duplicator for a while, but recently changed my hosting plan (can’t think of any reasons except that) and it seems to have problem handling Duplicator packages.

    When I try to create a package (I get the file size warning but never had a problem building a package before that even with large ones), after a few seconds I get an error:

    Server Status: 404-not found
    nginx/1.8.0

    After that, I have “error when establishing database connexion” when accessing the website, and have to go through a database repair.

    Please let me know a safe place where I can send a copy of the log.

    https://www.ads-software.com/plugins/duplicator/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Boris

    (@borisko)

    My host is asking me if you updated anything related to nginx lately. As it was working well when using on their shared hosting plan, but doesn’t work anymore when using cloud plan. They are mentioning neither the shared nor the hosting plan have nginx configured.

    EDIT: weird part is that I am on an Apache server, and it shows a nginx error. Could it be a problem of the plugin thinking the server runs on Apache? (or vice-versa). Wehn checking the Diagnostics comming from Duplicator under the “Tools”, it does state that my server is Apache:

    Duplicator Version 0.5.32
    Operating System Linux
    Timezone UTC
    Server Time 2015-10-23 06:51:39
    Web Server Apache
    APC Enabled No

    ————-

    PHP
    Version 5.4.43
    SAPI cgi-fcgi
    Safe Mode Off
    Memory Limit 256M
    Memory In Use 41.75 MB
    Max Execution Time 30
    Shell Exec Is Supported
    Shell Exec Zip Is Supported

    —–

    MySQL
    Version 5.5.42
    Charset utf8
    Wait Timeout 7800
    Max Allowed Packets 268435456
    msyqldump Path /usr/bin/mysqldump

    Thread Starter Boris

    (@borisko)

    Tried building a package with smaller website, had exactly the same problem.

    Host proposed to deactivate varnish, but it can take up to 3 hours so I’ll have to try that out later on.

    EDIT: Tried building package while excluding “wp-uploads” folder, DIDN’T HAVE ANY ISSUE. However it used to work pretty fine with packages over 500mo, so I don’t know why it suddenly changed…

    Could you confirm the pro version will work perfectly with sizes up to 2Gb ?

    Hey Boris,

    I’m not 100% sure why you are having issues with the free version. If you want to submit a support ticket I can have a look. The Pro version does have an improved processing engine and support for shell_exec zip which is really fast, it may help on your box, but with so many different types of setups its tough to tell without giving it a try.

    Hope that helps~

Viewing 3 replies - 1 through 3 (of 3 total)
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