Error 404 on Autodiscover Forms

  • Resolved phoenixaerial

    (@phoenixaerial)


    4 years, 6 months ago

    Good evening. I’m unable to discover forms using the button on GDPR section of the plugin. I already checked Wordfence (disabled XCross for Cookie 404 issue on saving), tried disabling mod_security. I get 404 Nginx error (log entry below).

    Error xxx.xxx.xxx.xxx 404 GET /wp-admin/admin.php?page=iubenda&tab=cons&action=autodetect HTTP/2.0

    Please help

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter phoenixaerial

    (@phoenixaerial)

    Compatibility issue with WooCommerce 4.4.1
    I tested on a staging site on BlogVault, disabled every plugin until the only ones remaining were Iubenda and WooCommerce. Error triggered with WooCommerce activate was error 500 (different 404 error shown on my production server possibly due to Nginx and different server configuration from BlogVault).

    Thread Starter phoenixaerial

    (@phoenixaerial)

    Plugin compatibility issue confirmed with BuddyBoss theme (following error shown after clicking on “Autodiscover Forms”):

    Fatal error: Uncaught Error: Call to undefined function wc_print_notices() in /var/www/html/site/wp-content/themes/buddyboss-theme/woocommerce/checkout/form-checkout.php:22

    Please provide a fix

    Thread Starter phoenixaerial

    (@phoenixaerial)

    Hello.

    Thank you for the feedback. Yes, I also opened ticket with more technical info about the issue (wrote it in italian). I’ve found that declaring missing functions in theme’s functions.php temporarily solves the problem, but then it triggers a 500 error in website homepage caused by a double function declaration.

    Please also provide support for Gravity Forms, it’s not being recognized by your plugin… I have 5 different forms on my website, javascript procedure described for Contact Form 7 (https://www.iubenda.com/it/help/13287-consent-solution-wordpress-contact-form-7) would take too much time in my case.

    Thread Starter phoenixaerial

    (@phoenixaerial)

    While waiting for your support, I’ve just found a way to create custom field ids in Gravity Forms (https://stevegrunwell.com/blog/custom-field-ids-gravity-forms/).
    Followed the instructions from your guide about Contact Form 7 (with and withouth the custom field mod), no way to get submitted data updloaded to Consent Dashboard.

    Plugin Author iubenda

    (@iubenda)

    Hello,

    Thank you for your quick reply.
    In order to find your ticket more quickly, could you please communicate us the email address you wrote to us from?

    Kind regards
    The iubenda Team

    Thread Starter phoenixaerial

    (@phoenixaerial)

    Good morning.
    I opened two tickets with my account ([email protected]):

    #272963 –> Error 500
    #273197 –> Gravity Forms integration

    Plugin Author iubenda

    (@iubenda)

    Thank you very much!
    We are going to reply you on the tickets as soon as possible.

    Kind regards,
    The iubenda Team

Viewing 7 replies - 1 through 7 (of 7 total)
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