• Selah

    (@tubescreamer)


    Hello..

    I have been pulling my hair out over the last couple days trying to figure this issue out. Feels like i’ve tried everything, so i’m finally resorting to the support forum. All of a sudden, the contact forms on my site just stopped working. The AJAX feature doesn’t work and there’s a red border under all my contact forms, which is the red border for the error message. When I view the console, a number of errors show up, with resources that are failing to load, all of which are scripts and styles that the plugin depend on to actually work. But the issue is quite strange, because the forms only stop working when I am connected to a particular network. I have two Wi-Fi networks at home and when I connect to one, the forms work perfectly and when I connect to the other, it breaks. It led me to believe that it was a caching issue so I did the following:
    1. Cleared my browser cache
    2. Cleared the WordPress cache
    3. Contacted Hostgator to clear the server cache
    4. Reset both my routers
    5. Even went as far as doing ipconfig /flushdns in command prompt as I saw someone suggest that, because they were having the exact same issue.

    None of that worked, and even though I know that the issue isn’t with the theme or conflicting plugins, I still
    1. Deactivated all the plugins besides Contact Form 7 to see if that would fix the issue
    2. Switched from my theme to the default WordPress theme
    3. Reverted to an older version of Contact Form 7 (ver. 5.1.6 as this is the version I have on another site, also hosted on Hostgator, that works perfectly.)

    Unfortunately, none of this worked either. I am assuming the problem has to be on either my end or on Hostgator’s end, because I have sent the link to other people who are not on my network, and they don’t have an issue. The forms work as they should. I am really not sure what’s causing this so I am hoping someone would be able to give me some suggestions or support please

    Hostgator hasn’t helped me. They checked to see if my IP was blacklisted or something and it wasn’t, and like I said, they cleared the server cache and still nothing. What do I do?

    • This topic was modified 4 years, 1 month ago by Selah.
    • This topic was modified 4 years, 1 month ago by Selah.
    • This topic was modified 4 years, 1 month ago by Selah.
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