Error 423 can’t submit specific form

  • Resolved svenebens

    (@svenebens)


    9 months, 2 weeks ago

    Hi,

    I am using the Fluent form and Pro add-on (both updated to the latest versions) on a site for a client and there seems to be an issue when handing in this particular form https://bewijs.nu/wonen/ (when certain options are selected) the form contains some conditional logic, mostly revolving around the 4th “Welk bewijs voor het onderdeel wonen wil je maken?” question (it’s in Dutch). Feel free to test just make sure to use “test” as the first few answers so they know it isn’t a real entry (all fields are required btw, but can fill in “test” for all basically).

    It is a site for a school and the form(s) are used to generate/document activities students have done. Based on that particular question a type of activity (within this form/activity category) is chosen and other questions for that particular activity are conditionally shown. This works fine for all other (similar) forms and also when we select one of the first few “activity options.

    However, whenever we select one of the last two options “Moneyways” or “Zelfstandig reizen (met het OV)”, submitting the form doesn’t work and when checking the developer console it lists the following error (when clicking the submit button): 

    POST https://bewijs.nu/wp-admin/admin-ajax.php?t=1707323447275 423 (Locked)

    I tried searching the forum for this problem and found https://www.ads-software.com/support/topic/error-423-locked-for-admin-ajax/ with a similar issue. So I tried what was suggested looking for empty conditions and found one, but after fixing that one it is still not working and I can’t find any other missing/empty conditions.

    Could you please help me out/take a look? I also exported a .json file of the form, which you can find here: https://stack.se-d.nl/s/aVzoUsRy6fORWuDB

    Best regards,

    Sven

    • This topic was modified 9 months, 2 weeks ago by svenebens.

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Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Abul Khoyer

    (@hellokhoyer)

    Hello @svenebens,

    There was a conditional error on the form. You have set condition with “Welk bewijs voor het onderdeel wonen wil je maken?” field with “Met wie heb je gewerkt?”. If the first three options match, the field will appear and skip for the last two options you mentioned. But “Met wie heb je gewerkt?” has preselected value “Allen”. Which finds a mismatch in form validation as the value is preselected.

    Also, the “Wat heb je van deze activiteit geleerd?” has dependency with “Met wie heb je gewerkt?” field. Which throws the validation error based on the scenario I mentioned above. Please set the condition equal to the last two options instead of the not equal to Aleen. (see screenshot)

    This should resolve the issue.

    Thank you.

    Thread Starter svenebens

    (@svenebens)

    Hi,

    Sorry for the late reply!

    That indeed fixed the issue, thank you for the help!

Viewing 2 replies - 1 through 2 (of 2 total)
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