• Resolved ricknor

    (@ricknor)


    Hello!

    Today, when I updated Elementor to Version 3.22.0, I encountered an issue: I can’t edit my single product template in Elementor. I get a 500 error!

    I can edit everything else, like the homepage, but when I try to edit the single product template, I get this 500 error. I tested switching to the default theme (Twenty Twenty-Four) and deactivating and reinstalling ReviewX, also tried to add a new singel template but still get that error 500.

    When I deactivate ReviewX, everything works and I don’t get the 500 error.

    I’m not sure if this is an issue that Elementor needs to fix or if it’s related to ReviewX, as it only occurs when ReviewX is active.

    There has been a critical error on this website.

    Uncaught Error: Call to a member function get_component() on null in /public_html/wp-content/plugins/elementor/modules/ai/module.php:442 Stack trace: #0

    /public_html/wp-content/plugins/elementor/modules/ai/module.php(301): Elementor\Modules\Ai\Module->get_ai_app() #1
    /public_html/wp-content/plugins/elementor/modules/ai/module.php(182): Elementor\Modules\Ai\Module->get_ai_connect_url() #2
    /public_html/wp-includes/class-wp-hook.php(324): Elementor\Modules\Ai\Module->enqueue_ai_media_library() #3
    /public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #4
    /public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #5
    /public_html/wp-includes/media.php(4957): do_action() #6
    /public_html/wp-content/plugins/reviewx/app/Controllers/Storefront/ReviewxPublic.php(153): wp_enqueue_media() #7
    /public_html/wp-includes/class-wp-hook.php(324): ReviewX\Controllers\Storefront\ReviewxPublic->reviewx_enqueue_scripts() #8
    /public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #9
    /public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #10
    /public_html/wp-includes/script-loader.php(2265): do_action() #11 /
    /public_html/wp-includes/class-wp-hook.php(324): wp_enqueue_scripts() #12
    /public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #13
    /public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #14
    /public_html/wp-includes/general-template.php(3050): do_action() #15
    /public_html/wp-content/themes/hello-elementor/header.php(24): wp_head() #16
    /public_html/wp-includes/template.php(810): require_once(‘/home/u65292620…’) #17
    /public_html/wp-includes/template.php(745): load_template() #18
    /public_html/wp-includes/general-template.php(48): locate_template() #19
    /public_html/wp-content/themes/hello-elementor/index.php(15): get_header() #20
    /public_html/wp-includes/template-loader.php(106): include(‘/home/u65292620…’) #21
    /public_html/wp-blog-header.php(19): require_once(‘/home/u65292620…’) #22
    /public_html/index.php(17): require(‘/home/u65292620…’) #23 {main} thrown

    • This topic was modified 4 months, 1 week ago by ricknor.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Sabbir Mahmud

    (@sadhinsabbir)

    Hey @ricknor
    I hope you’re doing great and thanks for reporting the issue.

    We’re looking into the matter and we will try to fix it.
    Please note: The ReviewX team is on vacation on our biggest religious festival until 22nd June so it will take a while. I hope you will understand the situation. But personally I will try to involve an engineer within this time and I will let you know the updates.

    In the meantime, if you need help with anything else, feel free to let us know.

    Best regards,
    Sabbir, Team ReviewX

    Plugin Contributor Sabbir Mahmud

    (@sadhinsabbir)

    Hey @ricknor ,

    We checked the issue and seems like its a common issue with this 3.22.0 particular version of Elementor plugin and this version created conflict with many other plugins as well. We believe they have sorted the issue in version 3.22.1. So I would like to request you to update the Elementor plugin and check again for the issue.

    If you need any kind of further assistance feel free to contact our dedicated support team, we’re always here to help.

    Best wishes,
    Sabbir, Team ReviewX

Viewing 2 replies - 1 through 2 (of 2 total)
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