Error 500

  • Resolved awr10e

    (@awr10e)


    3 months ago

    Hi

    I keep getting Error 500 errors while doing various tasks but mainly when updating. when i look at the logs i see the following.

    Got error ‘PHP message: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 2097152 bytes) in (…server address censored…)/wp-content/wflogs/rules.php on line 1509’

    The server has more than the 134217728 bytes allocated to the PHP memory (192M).

    If i press back and try again it generally works fine.

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @awr10e, thanks for getting in touch!

    Errors like?Allowed memory size of x bytes exhausted (tried to allocate x bytes), or?Out of memory (allocated X) (tried to allocate X bytes)?error is?almost always?memory exhaustion occurring somewhere else on the server. Once this happens, anything that requires some memory, like a scan or plugin update can trigger the error due to requiring some memory but it’s not the root cause from multiple tests with other customers.

    Your operating system/web server log files will likely show if memory is being exhausted somewhere outside of PHP and why. This is usually a job for your hosting company’s support channels as they have access to those logs, can diagnose the source and potentially resolve the problem internally. Shared servers especially could be susceptible to this problem, but that’s from other cases we’ve seen, and may not be the same cause for you.

    Thanks,
    Peter.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.