• Resolved putiek

    (@putiek)


    Hello,
    After new update i can not enter the plugin area:

    500 Internal Error
    The server encountered an internal error and could not complete your request.

    Any ideas?
    (I have many images smushed)

    Cheers

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @putiek,

    Could you please enable debugging, by adding the following lines to wp-config.php file:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    try to enter the plugin area and see what errors are there in wp-content/debug.log.

    Best regards,
    Anton

    Thread Starter putiek

    (@putiek)

    Hello,
    Thank you for your answer. What I got is:

    [04-Jun-2018 08:29:23 UTC] PHP Notice:  Trying to get property 'ID' of non-object in /wp-content/themes/Newspaper/includes/wp_booster/td_wp_booster_functions.php on line 1652
    [04-Jun-2018 08:29:23 UTC] PHP Notice:  Trying to get property 'ID' of non-object in /wp-content/themes/Newspaper/includes/wp_booster/td_wp_booster_functions.php on line 2002
    [04-Jun-2018 08:29:34 UTC] PHP Notice:  Trying to get property 'ID' of non-object in /wp-content/themes/Newspaper/includes/wp_booster/td_wp_booster_functions.php on line 1652
    [04-Jun-2018 08:29:34 UTC] PHP Notice:  Trying to get property 'ID' of non-object in /wp-content/themes/Newspaper/includes/wp_booster/td_wp_booster_functions.php on line 2002

    Best regards,
    Rafal

    • This reply was modified 6 years, 9 months ago by putiek.

    @putiek,

    These errors are not critical and should not be causing the 500 error. Are you still getting it? Could you please try to clear the browser cache and see if that helps?

    Best regards,
    Anton

    Thread Starter putiek

    (@putiek)

    @vanyukov

    I just tried on incognito mode in Chrome, and in normal mode on Firefox(hardly ever used by me) – same thing happened.

    Best regards,
    Rafa?

    • This reply was modified 6 years, 9 months ago by putiek.

    @putiek,

    Could you please check your server error log? Your DB might be timing out because of the large number of images. But you should be seeing some errors about this in the debug.log. Strange that you are not seeing any records there.

    Best regards,
    Anton

    @vanyukov @putiek

    Hello,

    Have you found a solution to your problem?

    I have been experiencing the same problem. Seems that the permissions for the original image that is uploaded are changed somehow and access to view that image is restricted after the smushed versions of the image are created.

    I tested this by copy and pasting the link to the original image and getting the error:
    https://www.usmed.com/wp-content/uploads/2018/06/CurrentState_resized.jpg

    Then I copy and pasted the link to a resized version of the image and the image loads without any issues:
    https://www.usmed.com/wp-content/uploads/2018/06/CurrentState_resized-1024×483.jpg

    Any ideas why this is happening?

    Thanks in advance,
    Jose

    Hey @putiek, @chambrot

    Can you guys please contact us via our contact form: https://premium.wpmudev.org/contact

    Select “I’ve a different question” from dropdown, in subject “Attn. Umesh Kumar”. Add a link to this thread in message section and send it over.

    I’d need some more details from you which I’d communicate to you once you send the request via contact form.

    The two problems are different but I’d need to take a look.

    Thanks, Umesh

Viewing 7 replies - 1 through 7 (of 7 total)
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